Captain

Description

Summary:

Elegance takes prominence within The Narrows Steakhouse at the Shore Lodge, with menus that showcase seasonal dishes from land and sea. This restaurant’s dining experience is one of understated elegance with a spectacular view of the Mountains and Lake that perfectly emulates the warmth that is Shore Lodge. Memorable meals of all kinds happen here and now, The Narrows is marking itself as one of McCall’s landmark restaurants. Our Steakhouse Captains create the Forbes standard experience while providing a quality service to our guests during their dining/lounge experience, engaging the guest at every opportunity, if you have honed that expertise, and provide an exceptional level of attention, this is the position for you.

WHAT YOU GET TO DO:

• Greet guests, creating an exceptional first impression.
• Support of your team members, recognize and act on strengths and weaknesses, implement strategies to train for areas of improvement, and praise for a job well done.
• Be sensitive and respond appropriately to the guest experience by paying attention to physical facility details (cleanliness, temperature, music volume, crispness of presentation, etc.).
• Lead your teams to higher guest satisfaction by giving them the tools and the training to be effective
• Anticipate guests’ needs and provide appropriate service.
• Assist other team members as needed and provide coverage as necessary for any shift needed.
• Train and develop fellow associates.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• 1+ years of relevant Forbes/AAA, 3/4 star/diamond service experience in like property.
• A minimum of three years of experience in a fine dining environment. 
• Possess a complete understanding of each of the service staff’s responsibilities and a working understanding of how they perform their job duties: taking orders, bussing tables, running food, room service, hosting the door, etc.
• Ability to multi-task while providing excellent customer service, maintaining a high degree of organization and detail.
• Ability to train on basic functions and correct chits on POS system and follow protocol with ticket errors.
• Ability to quickly assess a potential crisis situation between associates, between guest and associate, between guest and guest and be able to diffuse.
• Basic knowledge of liquors, mixers, cocktails, their makeup, history, flavor profile, preparation and service.
• Lifting supplies or equipment of thirty (30) pounds or more.
• Possess excellent cash handling skills and able to count, read and write in the English language.
• An enthusiasm for the food and beverage world coupled with maturity and leadership abilities.
• Knowledge and time spent in both front of the house and back of the house positions, as well as bartending.
• Possess an understanding of Shore Lodge’s history and the ability to share knowledge of McCall and the surrounding area to help familiarize out of town guests with our local offerings.
• Basic Computer skills in Excel and Word, keyboarding.