Car Rental Agent

Description

Budget Car and Truck Rental of Utah is currently hiring for Airport Car Rental Sales Agents. 

As a rental sales agent you are responsible for providing excellent customer service to travelers by assisting them with renting vehicles at our Salt Lake City international airport location. This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

Benefits:

• Full benefits for Full Time Employees after 60 days of employment: health, dental and vision insurance.
• Paid time off.
• Paid vacation hours.
• Paid holidays.
• Opportunities for career advancement within the company.
• 401K retirement benefits with company match.
• Build your skillset.

Key Responsibilities:

Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.

Sales: Promote upgrades to a more premium car. Advise customers on protection product services and additional services to enhance the customer experience.

Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.

Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.

Return Car Rental: Assist customers in kiosk with return processes, address inquiries, and resolve any issues that arise.

Vehicle Inspection: Conduct vehicle inspections before and after rentals, documenting any existing damage and ensuring vehicles are clean and ready for next customer. 

Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing. 

Upkeep: Maintain the cleanliness and organization of the rental counter and surrounding area.

Reporting: Keep accurate records of transactions, inventory, and customer interactions. 

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

Requirements

• High school diploma or equivalent required.
• Previous experience in a customer service, retail, or auditing role, ideally within the car rental industry.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations calmly and efficiently. 
• Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
• Must be 18 years of age and legally authorized to work in the United States.
• Hiring is contingent on passing a complete background check and drug screen.