Car Rental Agent

Budget Car and Truck Rental of Utah is currently hiring for second shift Airport Car Rental Sales Agents working afternoons.  

As a rental agent you are responsible for providing excellent customer service to travelers by assisting them with renting vehicles at our busy Salt Lake City international airport location. This role involves working in a fast-paced environment where attention to detail, problem-solving, and strong communication skills are essential.

What We Offer:

• Competitive base salary with performance-based incentives — your success directly impacts your earnings
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career growth opportunities
• A high-energy, team-oriented environment

Key Responsibilities:

• Customer Service: Greet customers warmly, answer questions, and assist with the car rental process from start to finish.
• Sales: Promote upgrades to a more premium car. Advising customers on protection product services and additional services to enhance the customer experience.
• Contracts: Prepare rental contracts, verify customer information, and ensure compliance with company policies and legal requirements.
• Problem Solving: Address and resolve customer inquiries, complaints, or issues efficiently and professionally.
• Vehicle Knowledge: Provide customers with information on vehicle options, features, and pricing. 
• Upkeep: Maintain the cleanliness and organization of the rental counter and surrounding area.
• Reporting: Keep accurate records of transactions, inventory, and customer interactions. 

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset. 

• High school diploma or equivalent required
• Previous experience in a sales, customer service, retail, ideally within the car rental industry
• Ability to work independently with minimal supervision
• Excellent communication and interpersonal skills
• Ability to handle stressful situations calmly and efficiently
• Valid driver’s license with a good driving record (no more than 2 incidents/accidents in last 3 years)
• Hiring is contingent on passing a complete background check and drug screen