Card Payment Ops Specialist

The Card Payment Operations Specialist will be responsible for ensuring compliance with our Visa and Mastercard debit and prepaid card programs within Choice Bank and through our Fintech Programs where we offer Banking as a Service relationships. 

This role will own the onboarding of new card programs, changes to existing card programs, and ensure required reporting is accurate and timely. The Card Payment Operations Specialist will partner with cross-functional teams to review and report on client needs, identify, and research product capabilities, as it relates to card related activities in delivering a modern banking experience. This individual will support our principal membership regulations, card programs, and deliver products that help our partners deliver one-of-a-kind solutions.

The Card Payment Operations Specialist will be responsible for ensuring compliance with our Visa and Mastercard debit and prepaid card programs within Choice Bank and through our Fintech Programs where we offer Banking as a Service relationships.

This role will own the onboarding of new card programs, changes to existing card programs, and ensure required reporting is accurate and timely. The Card Payment Operations Specialist will partner with cross-functional teams to review and report on client needs, identify, and research product capabilities, as it relates to card related activities in delivering a modern banking experience. This individual will support our principal membership regulations, card programs, and deliver products that help our partners deliver one-of-a-kind solutions.

The Card Payment Operations Specialist will be a network liaison, be responsible for network card setup, quarterly reporting with Visa and Mastercard, and support invoicing.

Responsibilities 

• Support and maintain compliant policies and procedures aligned with Choice Bank risk appetite.
• Ensure accurate and timely compliance with all regulations and reporting requirements for principal membership with card networks.
• Onboard new card programs for BaaS clients, ordering new BINs and ensuring operational effectiveness.
• Unwind card programs for BaaS clients, returning and deleting BINs as appropriate.
• Promote, teach, and educate customers and associates through VISA and Mastercard program curriculum and initiatives as well as resolve VISA and Mastercard related issues for customers.

Qualifications 

• Experience with card networks: Visa, Mastercard, etc.
• Knowledge of FIS Horizon Banking Core and FIS Payments One, preferred but not required
• Knowledge and experience with processors such as Galileo, Lithic, and FISERV
• Excellent verbal, written and interpersonal communication skills.
• Solid critical thinking, problem-solving, and decision-making skills.
• 3-5 years of relevant experience with required competencies

Choice is #PeopleFirst, banking second. 

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.