Card Services Representative

Description

The Card Services Representative position exists to assist members with their Credit Card and Debit Card needs, including applications, setup, problem resolution, and account maintenance.

Requirements

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 

Knowledge and Other Skills: 

• Basic Spectrum knowledge
• Understanding of governmental regulations for financial intuitions
• General knowledge of basic accounting principles with the ability to perform basic balancing functions
• Ability to produce a high volume of accurate work in a timely manner
• Basic knowledge of Vertegy/Fidelity Information Systems (FIS) software
• Co-Op Debit Card process software
• PSCU Stored Value System 

Physical Requirements: During the course of a normal workday, incumbents will sit, stand, walk, see, hear, reach, use gross and fine motor coordination for activities such as using standard office machines, using paper (to include counting cash and other negotiable instruments, sorting and filing paper items, etc.), and occasionally lift and carry incidental items such as supplies.