Card Services Specialist

Overview:

The Card Services Specialist is responsible for supporting the Bank’s debit card program, researching Card related issues, providing quality control for Card activities reported and performing related maintenance as needed. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. 

Primary Accountabilities / Responsibilities:

1. Review daily reports associated with debit card activity including but not limited to potential fraud risk, compromises, reissues, and maintenance performed, and perform any additional maintenance and/or account adjustments necessary to address or resolve any issues or inquiries. 
2. Assist internal bank personnel with questions related to various card activity and/or status, (hot card, etc.)
3. Monitor reports of ATM dispense errors and process GL and customer account entries as indicated by branch ATM audit results.  
4. Completes all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines.  
5. Maintains all required training and certification necessary to support Card Services and other TSB Payment Operations activities
6. Reconcile ATM general ledger account on a daily basis according to department procedures.
7. Monitor status of card transaction disputes to reconcile associated general ledger accounts.
8. Compile supporting documentation for monthly write-off general ledger account.
9. Acts as the primary escalation point for related questions and issues, working with vendor partners when necessary to achieve resolution.  
10. Assists with documenting new procedures and/or updating existing procedures, updating related internal controls as needed.
11. Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements.
12. Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout.
13. Cross trained on additional Payment Operations functions to maximize department capacity and coverage
14. Performs related and unrelated duties as may be required.

Position Requirements:

The qualified applicant will be a subject matter expert on Regulation E and TSB’s requirements for compliance. Previous experience with Fiserv card systems and thorough knowledge of how card transactions flow through the system is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position’s responsibilities.  

Competencies Required:

• Customer Focus
• Results Oriented
• Adaptability
• Collaboration
• Communication
• Composure
• Innovation
• Self-Development

Work Environment/Physical Demands/Condition Requirements:

Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. 

Equipment Used:

General office equipment: Computer, Telephone, Mobile devices

Compliance:

Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. 

Information Security:

Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:

• Remaining alert to and reporting malicious or suspected malicious email.
• Participating in training opportunities to ensure continued protection of customer data.
• Provide feedback where possible to help improve the Bank’s security culture.

Responsible for maintaining confidentiality of all sensitive information.

Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices. 

Applicants requiring reasonable accommodation in the application process should notify Human Resources. 

Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.A.

EOE/AA/D/V 

Torrington Savings Bank is a drug free workplace.