Cards & Payment Systems Assistant

Description

Discover the Westmark Difference!!

Are you looking for a career?  Do you want to be valued as an individual on a team?  Do you want to learn, grow, and make a difference in your community?  Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: Under general supervision, performs a variety of back-office functions and assists members with their financial needs and problems via telecommunications.

Schedule: Approximately 40 hours within a Monday through Friday work week

Responsibilities:

• Monitoring lost or stolen credit cards; ordering, re-issuing, maintaining, and processing rush order cards.
• Ordering My Card Creation and Instant Issuance cards.
• Ordering Instant Issue card stock as requested by branches.
• Researching transaction information in Fiserv.
• Monitoring and researching fraud cases in Fiserv Case Management and 3D Secure; updating member information related to case management.
• Processing disputes and dispute letters in accordance with Visa operating and Regulation E regulations.
• Collaborating with members, employees, Fiserv, and Visa/MasterCard to resolve card issues.
• Processing closed account/card reports.
• Tracking and processing reissued card returns.
• Perform any additional duties assigned by the VP/Cards & Payment Systems. 

Requirements

Qualifications:

• Thorough understanding of Westmark’s products and services.
• Familiarity with Summit and Fiserv systems.
• Ability to complete all required annual training.
• Strong oral and written communication skills.
• Professional and courteous communication in all situations.
• Proficient in using personal computers, 10-key devices, and Westmark’s telecommunication equipment.
• General knowledge of functions performed by each Westmark branch/department.

Minimum Requirements

• At least one year of relevant experience.
• Excellent oral communication skills.
• Pleasant and easily understood phone voice.

Key Competencies:

• Professional interaction with members and co-workers, demonstrating integrity and courtesy.
• Positive and enthusiastic attitude.
• Reliable attendance and accountability for personal actions.
• Represent the credit union in a courteous and professional manner at all times.
• Adherence to all policies and regulations.

Physical Requirements:

• Manual Dexterity and hand-eye coordination for tasks such as typing and operating office equipment.
• Sitting for extended periods of time.
• Visual and auditory abilities to understand and communicate with the public.
• Repetitive motion using wrists, hands, and fingers. 
• Occasionally lift and carry up to 15 lbs., if required for departmental tasks.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.