Care & Unit Operations Coordinator

JOB SUMMARY

The Care Coordination & Unit Operations Coordinator coordinates medically related social services, care transitions, resident and patient support services, and administrative operations for Long-Term Care and other applicable services within Mahnomen Health Center.

This position collaborates with residents, patients, families, providers, nursing staff, interdisciplinary teams, community resources, and other departments to promote person-centered care, effective admission and discharge planning, psychosocial well-being, regulatory compliance, and efficient unit operations. The position also provides support for staff scheduling, census and records, supplies, communication, and quality improvement activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Care Coordination and Social Services

•  Coordinates medically related social services in accordance with facility policies, resident and patient needs, and applicable state and federal requirements.
•  Maintains knowledge of applicable requirements related to social services, resident rights, vulnerable adults, Medicare, Medicaid, reimbursement resources, and care transitions; serves as a resource to staff regarding these areas.
•  Coordinates admission, transfer, discharge, and transition planning in collaboration with residents, patients, families or representatives, providers, interdisciplinary teams, community agencies, and other appropriate resources.
•  Completes or coordinates required psychosocial histories, assessments, reassessments, care-plan documentation, and related records within applicable timeframes.
•  Participates in interdisciplinary care planning and resident/patient care conferences and provides support to newly admitted residents, patients, and families regarding adjustment, resources, and facility processes.
•  Advocates for resident and patient rights and assists with the reporting, escalation, documentation, and resolution of concerns involving vulnerable adults, abuse, neglect, exploitation, mistreatment, grievances, or other reportable events in accordance with facility policy and applicable law.
•  Develops and maintains relationships with community service organizations, healthcare providers, governmental agencies, and other resources and makes appropriate referrals based on resident, patient, and family needs.
•  Provides education and consultation to healthcare staff regarding psychosocial needs, resources, care transitions, and applicable social-service requirements.

Unit Operations and Scheduling

•  Coordinates and maintains staff schedules for multiple departments in accordance with staffing requirements, scheduling practices, employment agreements, and facility policies.
•  Communicates with staff regarding schedules, availability, vacation requests, staffing needs, schedule changes, and call-ins; assists with staffing coverage as directed.
•  Maintains accurate schedules and applicable timekeeping records for traveling, agency, and temporary staff.
•  Maintains resident and patient information, records, profiles, census information, and administrative documentation in accordance with confidentiality, facility policy, and applicable privacy requirements.
•  Reviews daily census information for completeness and accuracy and communicates discrepancies to appropriate staff or departments.
•  Prepares and maintains forms, reports, tools, and other materials used by nursing home staff in daily operations.
•  Orders and maintains unit supplies and assists with receiving, organizing, distributing, and monitoring equipment and inventory.
•  Communicates professionally with residents, patients, families, visitors, staff, providers, and other members of the healthcare team through appropriate communication systems.

Quality Improvement and Compliance

•  Participates in Quality Assurance and Performance Improvement (QAPI) activities and assigned audits in coordination with the QAPI Manager and department leadership.
•  Identifies operational, care coordination, documentation, scheduling, or service concerns and communicates findings to appropriate leadership.
•  Maintains documentation and records necessary to demonstrate compliance with facility policies and applicable regulatory requirements.
•  Participates in staff education, meetings, committees, and organizational initiatives as assigned.

GENERAL RESPONSIBILITIES

•  Promotes person-centered care, positive customer relations, and respectful communication with residents, patients, families, representatives, providers, staff, community resources, and visitors.
•  Maintains confidentiality and security of resident, patient, employee, and organizational information.
•  Demonstrates effective organization, prioritization, judgment, and communication when managing competing social-service, care-coordination, scheduling, and administrative responsibilities.
•  Collaborates with nursing, administration, providers, Human Resources, and other departments to resolve operational and resident or patient service concerns.
•  Adheres to Mahnomen Health Center policies, procedures, standards of conduct, safety requirements, and applicable state and federal regulations.
•  Performs other related duties as assigned consistent with the purpose and responsibilities of the position.

REQUIRED SKILLS AND ABILITIES

•  Strong interpersonal, verbal, and written communication skills.
•  Ability to communicate effectively and compassionately with residents, patients, families, healthcare professionals, community agencies, and employees.
•  Strong organizational skills with the ability to prioritize multiple responsibilities and time-sensitive deadlines.
•  Sound judgment and professionalism when handling confidential, sensitive, or emotionally difficult situations.
•  Ability to understand and apply facility policies and applicable healthcare requirements.
•  Ability to coordinate schedules, communicate staffing needs, and maintain accurate records and documentation.
•  General computer proficiency, including electronic health record, scheduling, communication, and office systems.
•  Ability to work effectively as part of an interdisciplinary healthcare team.
•  Knowledge of medical terminology, Medicare, Medicaid, community resources, long-term care, discharge planning, and healthcare reimbursement resources preferred.

EDUCATION

•  High school diploma or equivalent required.
•  Bachelor's degree from an accredited institution in Social Work, Human Services, Healthcare Administration, or a related field preferred.

EXPERIENCE

•  At least one year of social services, case management, care coordination, or related healthcare experience required.
•  Long-term care, healthcare scheduling, unit coordination, or administrative experience preferred.

LICENSURE/CERTIFICATION

•  Minnesota Social Work license preferred when applicable to assigned responsibilities.
•  Must meet any education, experience, licensure, or designation requirements applicable to assigned social-service functions.

PHYSICAL REQUIREMENTS

•  Prolonged periods of sitting and working at a computer, with periods of standing, walking, bending, and moving throughout the healthcare environment.
•  Must be able to lift up to 15 pounds at times.
•  May have exposure to residents or patients with infectious or communicable diseases.

WORKING CONDITIONS

Work is performed primarily within a healthcare and long-term-care environment. The position regularly interacts with residents, patients, families, employees, providers, community organizations, and regulatory or service agencies. The employee may encounter stressful, emotionally sensitive, or time-critical situations requiring discretion, professionalism, and effective prioritization.