Care Center Retention Specialist

Position: Care Center Retention Specialist

We are seeking an experienced Retention Specialist to join Monogram Health’s Patient Care Center team. This role is responsible for conducting direct patient outreach educating them on the Monogram Health’s services and processes and facilitate enrollment. The ideal candidate has the ability to establish rapport with patients, clinicians, and other Monogram Health colleagues, effectively diffuse and overcome objections, attention to detail, and maintain accurate and thorough documentation.  

Responsibilities

• Engage with patients to identify and understand their concerns, ensuring that all interactions are approached with compassion and attention to detail.


• Review and analyze patient information and previous communications to assess individual patient needs and identify concerns.


• Utilize your comprehensive knowledge of Monogram Health’s services and processes to effectively address patient concerns and inquiries.


• Collaborate with clinical staff to share insights from patient feedback and assist in identifying solutions that enhance overall patient experience and outcomes.


• Provide patients with clear information regarding Monogram Health’s services, ensuring they feel supported and informed throughout their care journey.


• Maintain accurate and thorough documentation of patient feedback, concerns, and follow-up actions taken to address issues.


• Facilitate timely follow-up with patients to verify that their concerns have been resolved and document outcomes for future reference.

Position Requirements

• High School Diploma or GED


• Minimum of six (6) months’ Monogram Health Patient Care Center experience.


• A minimum of one (1) year Monogram health experience preferred.


• In-depth knowledge of Monogram Health’s processes, services, and capabilities.


• Attention to detail, documentation skills, and ability to accurately capture and report patient interactions.


• Demonstrated communication and interpersonal skills, ability to establish rapport and trust with patients and their families and overcome objections.


• Ability to utilize Salesforce, MS Office Suite, Athena, or other EHR and software applications.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts


• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources


• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave


• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts  

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.  

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. 

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.