Care Command Specialist

Job Description - Care Command Specialist (29328)
Care Command Specialist

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29328
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Full-time

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Day Shift
JOB SUMMARY

Care Command Specialists provide the clerical support for the Care Command Center including call center job duties, facilitating requests for admission and the logistical steps for access to Phoebe Health System. The Care Command Specialist is responsible for the inpatient, medical observation, surgical and procedural entry registration functions including creating the patient account, recording the insurance information, updating the patient account as per regulatory guidelines. Provides the registration duties related to converting patients to active status, conversion from OP to IP, production of labels and armbands. The Specialist is also responsible for the EVS coordination for bed cleaning process, the Central and EMS Transport coordination, Teletracking updates and functions. The clerical support for the Care Command Center includes but is not limited to answering telephone calls, entering information into critical databases, phone calls to key stakeholders to complete actions, managing critical patient flow transactions.
GENERAL REQUIREMENTS

Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
WORKING CONDITIONS

General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids, or infectious organisms.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of high stress and fluctuating workloads may occur.
May be scheduled as needed including overtime

EDUCATION REQUIREMENTS

High School Diploma or GED (Required)
2 year / Associate Degree in in a related field (Preferred)
EXPERIENCE REQUIREMENTS

1 - 2 years Health related field (hospital or Physician's office) (Preferred)
CERTIFICATIONS AND LICENSURES

Preferred Certifications/Licensures: Certified Patient Account Representative (CPAR)
GENERAL SKILLS

Organizational Skills
Communication Skills
Interpersonal Skills
Customer Relations
Mathematical
Analytical
Grammar / Spelling
Read / Comprehend Written Instructions
Follow Verbal Instructions
Basic Computer Skills
Microsoft Office Suite
General Clerical Skills
Spanish or 2nd Language Preferred
PHYSICAL REQUIREMENTS

Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good - manual dexterity
Ability to perform - repetitive tasks/motion
Have good eye-hand-foot coordination
PHYSICAL DEMANDS

Standing - Occasionally within shift (1-33%)
Walking - Occasionally within shift (1-33%)
Sitting - Continuously within shift (67-100%)
Bending/Stooping - Occasionally within shift (1-33%)
Pushing/Pulling - Occasionally within shift (1-33%)
Reaching above shoulder - Occasionally within shift (1-33%)
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COMMAND CENTER

Phoebe Putney Health System is a proud member of the Georgia Diversity Council and we are committed to equity in hiring,promotions and opportunities. We recognize that diversity and inclusion make us stronger as a healthcare community andwe strive to be an accurate reflection of the communities we serve.

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