Care Coordination Liaison

Care Coordination Liaison

General Summary: The Private Duty Care Coordination Liaison promotes, educates, and coordinates private duty services with referral sources, patients, and families. Serves as the agency staff representative with physicians, facilities, discharge planners, community agencies, patients, families, and caregivers. Responsible for contributing to the overall development and referral growth of the assigned territory.

Essential Job Functions: Every effort has been made to make this job description as complete as possible. However, it does not state or imply that these are the only duties the employee will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar or is a logical assignment of the position.

General Responsibilities:

• Support agency services by handling incoming leads, verifying, and documenting third party payers, preparing patient intakes, and reporting daily to the
agency Administrator on the status of all leads, inquiries, and admissions. 

• Greet patients immediately and warmly both in person and on the phone. 

• Answer all incoming calls promptly and politely; screen calls and take/relay messages as necessary. 

• Instruct clients on the completion of new client forms and advise clients on their financial responsibility. 

• Perform the initial client intake and evaluation, develop the care plan and perform customer service visits in the client’s place of residence. 

• Provides documentation of client intakes, service agreements, consents, care plans, customer service visits, and any other necessary forms required to
initiate care. 

• Coordinates services between the client and agency 

• Informs agency personnel of changes in the condition and needs of the client. 

• Teaches and counsel the patient and family/significant others regarding their service needs and other related problems of the patient at home. 

• Attend staff meetings, patient care conferences, and in-services as scheduled. 

• Understands and adheres to established policies and procedures. 

• Provides services and non-medical treatments as assigned. 

• Develops and implements sales and marketing strategies that take advantage of area market opportunities in coordination with the agency Administrator. • Develops referral relationships with major accounts assigned to, including large hospitals and health systems, major physician practices, and other
potential large referral sources. 

• Meets or exceeds established productivity goals and goals for hourly services growth. 

• Represents the company appropriately to groups, community organizations, and the public. 

Qualifications:

• A High School diploma or GED required
• Preferred to possess state CNA licensure at minimum
• Strong oral and written communication skills in Excel, Word, and CRM management.
• Excellent presentation skills.

Experience:

• 1-3 years in patient care, sales, or a related field
• Demonstrated proficiency in-home care marketing/sales preferred.

Physical Demands:

• Regular local travel (weekly) in all reasonable weather conditions.
• Primarily medium in nature with exerting up to 35 pounds of force to lift, carry, pull or otherwise move objects
• Involves sitting, walking, standing, driving, talking, hearing, and reaching.

Work Conditions:

• In and out of offices, referral sources, and client residences throughout the workday.
• Exposure to disagreeable conditions, including inclement weather, odors, infection, illness, and physical contact from disruptive patients.

Work Schedule:

• Must be flexible to accommodate the completion of tasks, operational needs, and referrals.