Care Coordination Supervisor

Care Coordinator Supervisor

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.  Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

 As a Care Coordinator Supervisor, you are responsible for supervising the timely response to call center inquiries. You will be facilitating and coordinating the admission of those seeking treatment at a Pinnacle Treatment Centers facility and as act as point of contact for employees of the call center.

 Requirements: 

• High school or GED (General Equivalence Diploma) Required.


• Proficiency in Microsoft Excel and Office


• Ability to travel 1-2 overnight trips per year out of state


• Supervisory experience in a call center environment

Preferred

• Bachelor’s degree


• 2 or more years of experience in substance abuse/mental health field


• Experience working with electronic health records (EHR) and Salesforce

 Responsibilities:

• Provide leadership and feedback to care coordinator staff.


• Assist in the receiving and processing of inbound inquiries from phone, email, and chat.


• Assist care coordinators with potential patient’s treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs.


• Coordinate with our local facility admissions, clinical, and management staff as needed for patient admissions and general inquiries.


• Monitor and maintain tracking of potential admissions to Pinnacle Treatment Center facilities.


• Understands patient’s insurance eligibility and benefits.


• Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers.


• Train and coordinate new hires through the education process.


• Leverage prior experience to improve current process(s).


• Review care coordinators work, providing feedback and coaching when necessary.


• Works with Pinnacle Treatment Centers to locate available beds and schedule admissions.


• Coordinates admissions schedules and sets up patient's transportation as needed.


• Work with Call Center Director to coordinate and implement strategies that motivate and incentivize care coordinators.


• Assist in managing schedules for 24X7 Contact Center.


• Perform quality assurance checks and monitor metrics to assure Contact Center SLAs are met.


• Perform care coordinator responsibilities if needed.


• Other duties as assigned.

 Benefits:

• 18 days PTO (Paid Time Off)


• 401k with company match


• Company sponsored ongoing training and certification opportunities.


• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.


• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)


• Discounted tuition and scholarships through Capella University

Join our team. Join our mission.