Care Coordination Supervisor

Compensation Range: $65,000 - $70,000 commensurate with experience.

Spanish bilingual proficiency is preferred for this role. Candidates hired to support clients in Spanish are eligible for additional compensation.

Overview:

The Care manager supervisor is responsible for the supervision of care management staff and the daily care management operations of the program. This includes direct supervision of staff, ensuring quality of care management services provided to clients, management of staff documentation requirements, and staff training

Essential Job Functions:

• Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings.

• Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards

• Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings.

• Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed.

• Monitor use of all Health Information Technologies for documentation to assure that services are documented per Agency policies and procedures.

• Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations.

• Perform all other duties relevant to the position as requested. 

· Adept with word processing, Excel, and Microsoft Office products; Previous experience with Electronic Health Records a plus

· Ability to communicate well both written and oral

· Good organizational and multi-tasking skills

· Strong analytical skills centered around collecting, organizing, and disseminating information · Positive attitude and adaptable with both staff and clients

· Highly organized with the ability to work independently and prioritize multiple responsibilities in a fast-paced environment

· Comfortable working with a diverse group of staff and clients

Education:

• Master’s Degree in Social Work, (LMSW), Nursing (RN), Psychology, MPH, Human Services or other related field required


• Minimum two years supervisory and administrative experience


• Ability to supervise, manage and provide leadership to all staff members and trainees

Competencies: 

The following additional competencies are viewed as important to success in this position:

· Proficiency and comfort with online meeting software such as Zoom and Microsoft Teams.

· Understanding of chronic medical conditions, homelessness, substance use and mental illness.

· Knowledge of City, State, and Federal entitlement and benefit systems.

Essential Physical Demands/Working Conditions:

· Ability to travel within the boroughs via public transportation as needed and ability to work from remote office locations.

· Requires access to email, phone, Zoom and Teams.

· Requires ability to comply with agency confidentiality guidelines in remote workspace.

· This position is an in-office position.

Housing Works

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs.

A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. For more information, visit www.housingworks.org.

Important Information for Applicants

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  COVID-19 Vaccination Requirement: Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

  
  


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  Fraud Alert: Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [email protected].

  
  

   

  
  

Benefits

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  We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.

  
  


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  Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.

  
  


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  We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

  
  

   

  
  

Equal Employment Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.