Care Coordinator

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective healthcare to underserved low-income communities in the Monterey Bay area, including Santa Cruz County and North Monterey County. We began in Watsonville 1978 as a storefront “free clinic,” and with the ever growing need for health services, in 1992 we became a federally qualified community health center (FQHC). Today we are a primary health care network with 11 clinic sites, over 400 employees and continue to provide high quality services to patients of all ages.

We are seeking a Patient Care Coordinator to serve as a member of the care team to support the delivery of effective and efficient health care visits, coordinate timely processing of patient paperwork and forms, ensure that patients receive timely notification of important tests for health care maintenance, and manage provider patient panels and registries.

Responsibilities include, but are not limited to, the following:

1.  Serves as customer service representative to bridge communication between the health center, provider care team, and the patient.
2.  Maintains and protects patient confidentiality and privacy. Adheres to state and federal privacy laws.
3.  Ensures patient visits are effective and efficient through Chart Prep: reviews upcoming appointments to determine if labs, diagnostic tests, referrals and consult reports were completed and obtains results as necessary; reviews health maintenance reminders and notates in chart.
4.  Coordinates the completion and processing of patient paperwork in a timely manner including but not limited to: disability forms, durable medical equipment authorizations, medication and treatment authorizations, school forms, DMV forms, MMR, etc.
5.  Conducts patient recall: notifies patients due for important tests and visits types and schedules appointments. Follows up with patients who no-show, cancel or late cancel important appointments and schedules them back. Follows up with patients following hospital discharge to schedule follow-up. Documents communication in patient chart.
6.  Manages provider patient panels and registries. Ensures patients are obtaining services and helps coordinate continuity of patient care.  
7.  Monitors providers task queue for any urgent labs, f/ups, paper work, and tasks sent to them by others and brings to their attention.
8.  Assists coordination of patient care: Assesses for issues that if missed can delay patient care (open referral, lab orders, etc.)
9.  Calls in medication refills to pharmacy ordered by provider. ** (Requires MA Certificate) 
10. Notifies patient of test results, mails patient’s copy of test results and, as directed, schedules patients for follow-up.
11. Encourages patients to enroll in Mi Salud patient portal. 
12. Assists eligible patients in identifying and applying for medications through their insurance formulary and the prescription assistance program.
13. Coordinates timely submission of mandated reports for positive test results (e.g. Lead, STDs, CMR’s etc.).
14. Links patient to additional services and supports including but not limited to Community Health Services, group education programs, health coaching and information on community resources.
15. Utilizes a multidisciplinary approach to resolving problems that affect patient’s receipt of timely information and services. 
16. Anticipates patient needs, delivers services, and responds to patients in a timely, accurate, courteous, respectful and friendly manner to advocate for care that best serves the patient. 
17. Performs under limited supervision with accountability. 
18. Consistently adheres to and/or exceeds Salud’s communication guidelines and expectations with co-workers and patients.
19. Performs other duties as assigned.

MINIMUM REQUIREMENTS

• MA certificate required with AA degree preferred; OR
• AA degree required with MA certificate preferred
• Experience working in a clinical setting with technicians, nurses, and physicians
• Bilingual, Spanish/English required.
• Knowledge of electronic medical record systems, patient scheduling and billing systems.
• Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook.
• Knowledge of health systems and processes.
• Valid CA Driver’s License and current vehicle insurance; must be able to travel between sites.

MINIMUM QUALIFICATIONS

• Critical thinking and the ability to prioritize tasks quickly.
• Effective problem-solving skills.
• Strong organizational skills that reflect ability to prioritize multiple tasks seamlessly with excellent attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and as a member of various teams.
• Ability to maintain strict confidentiality, understanding of patient confidentiality and HIPAA.

SALARY & BENEFITS

Salary Range: $24.76 to $30.85 per hour. 

Benefits: available to all regular Salud employees working 24+ hours per week. Part-time employees may receive some benefits on a pro-rated basis.

• Medical, Dental, Vision, and Life Insurance Plans
• Paid Time Off (PTO): 19 days per year
• Paid Holidays: 12 per year
• 401(k) Retirement Plan with employer contribution
• Voluntary Long-Term Disability

Additional Information:

• Employees on temporary assignments are eligible for holiday pay and California sick pay, both pro-rated based on hours worked.
• On-call employees are eligible for California sick pay, pro-rated based on hours worked.

**Salud is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Salud is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Salud Human Resources Department, [831-728-8250, and [email protected]].**