Care Coordinator

Tris Pharma, Inc. (www.trispharma.com) is a leading privately-owned U.S. biopharmaceutical company with a focus on development and commercialization of innovative medicines in ADHD, spectrum disorders, anxiety, pain and addiction addressing unmet patient needs. We have >150 US and International patents and market several branded ADHD products in the U.S. We also license our products in the US and ex-US markets. We have a robust pipeline of innovative products spanning neuroscience and other therapeutic categories employing our proprietary science and technology.

Our science and technology make us unique, but our team members set us apart; they are the engine fueling Tris’ passion and innovation. Our colleagues understand the criticality of operating a successful business and take pride in the company’s success. Equally importance to each team member is how we interact with one another on a daily basis. We believe in each other and in respectful, open and honest communications to help support individual and team success.

We have an immediate opening in our Monmouth Junction, NJ headquarters for a Care Coordinator, Specialty Pharmacy

Qualified candidate will have experience providing phone support to patients and caregivers to aid them in navigating the prescription Rx insurance/financial assistance landscape, answer questions/inquiries and assist in the removal of barriers, where appropriate, to gain access to Tris product(s). She/he will also work closely with specialty pharmacy to ensure availability and seamless and timely processing of prescriptions. 

Responsibilities:

• Support caregivers and patients with questions and concerns regarding complex diseases supported by Tris product(s) 

• Work with specialty pharmacy to ensure patients receive prescriptions in a timely manner

• Help patients and caregivers navigate prescription insurance 

• Work with patients to determine eligibility for financial assistance

• Work with charitable patient foundations and patient advocacy groups to highlight our products and gain support and additional resources for our patients 

Requirements:  

• High school diploma and minimum 4 years case management, medical insurance, patient advocacy/assistance or related experience in a pharmaceutical, biotechnology, healthcare or related industry

• Experience navigating treatment for rare and/or complex diseases

• Excellent phone demeanor and client service focus 

• Working knowledge of the US prescription benefits industry

• Knowledge of Financial assistance programs in the US pharmaceutical industry

• Experience working with specialty pharmacies

• Excellent ability to maintain compliance and confidentiality and to adhere to all legal, ethical and accreditation/regulatory standards

• Experience working in a start-up environment is a PLUS 

• Ability to travel periodically to conferences, as needed 

We offer work from home potential but may require candidates to be able to come into office multiple times a month, or as needed.   

Anticipated salary range: $100 - 155. Base salary offered is contingent on assessment of candidate’s education and experience level relative to requirements of the position and a review of related industry standards and internal equity.

Additional benefits: In addition to base salary, full-time employees are also eligible for incentives, including, but not limited to: bonus eligible, medical, dental, vision, Rx insurance, 401K with match, life insurance, paid Company Holidays, PTO, Paid Volunteer Time and Employee Resource Groups.    

Tris Pharma, Inc. offers a highly competitive compensation and benefits package. To build and enhance our diverse workforce, we encourage applications from individuals with disabilities, minorities, veterans, women, LGBTQ, etc. Tris Pharma, Inc. is an Equal Opportunity Employer. #LI-remote