Care Coordinator

Description

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

Position Summary

Our Care Coordinator plays a pivotal role at ADVENT guiding patients through the Patient Journey by using a consultative approach. They use an entrepreneurial mindset to identify ways that help ADVENT’s patients navigate the clinical process coupled with the financial requirements to ensure a smooth treatment process. At each stage of the sales cycle the Care Coordinator communicates to the patient the importance of the set treatment plan in partnership with the MD and reviews financial costs. They will introduce deposits and financial options while working to help each patient reach their goal of living better.

• Act as direct contact for patients through their recommended procedures
• Overcome barriers or hesitations, to move Patients forward in their Journey
• Manage cancellation and no-show, giving personalized attempts for reschedule
• Develop and implement sales plans to achieve revenue goals and increase patient volume
• Collaborate with clinical staff to ensure alignment between business development efforts and clinical operations
• Prep all Sinus CT Scan Patient appointments with financial quotes and insurance benefit information for easy scheduling and forward progress of Patient Journey for procedure
• Facilitate patient communication for their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, finance options, and pre- and post-operative instructions
• Collaborate across departments including clinical and reimbursement to ensure overall success with a high focus on our complete Patient Journey. This may include assisting other functions within operations when needed and participating in tactical or company meetings.
• Support the overall vision of the organization and perform other related duties as requested by leadership.
• Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations. This may include virtual and/or traveling support in other market clinics or markets. Potential need to periodically work in clinics outside home market
• Provide patient education, coordination, and scheduling for sinus procedures
• Function as primary liaison between patients, staff, and physicians
• Cross train as a Medical Assistant and Patient Services Representative

Skills and Qualifications

• Best in Class Client/Customer Engagement experience in a sales driven environment
• Experience with treatment outcomes inside sales required
• Ability to manage cost conversations with patients
• Experience with insurance and out-of-pocket patient responsibility preferred
• High comfort level with medical terminology and comfortable with collaboration with MDs.
• Excellent organizational and interpersonal communication skills, and organizational agility
• Ability to work in our Dublin (Cleveland) and Easton (Columbus) Clinics

Why you should choose ADVENT:

• 20 days of PTO (prorated your first year) & holiday pay
• Stellar health, dental, and vision insurance options with a generous employer paid HRA account
• 401k Contribution & Life Insurance
• Rewarding work with standard business hours (no late nights or long weekends)
• Culture that embraces being kind, is solutions minded and encourages you to ask questions

ADVENT Careers Website

At ADVENT, our commitment to diversity, equity and inclusion is at the core of our lived values. Our team’s genuine kindness honors the unique story that each of us proudly carries with us every day. Our stories include our heritage and family situations, our perspectives, beliefs and values. They inform who we are, the decisions we make and how we behave. Quite simply, we respect people and focus on what matters to the team – our shared commitment to our vision and to the ADVENT Golden Rule to treat others better than they expect to be treated.