Care Coordinator

At Restore First Health, we are dedicated to providing advanced, in-home wound care through a holistic approach that emphasizes collaboration, communication, and care coordination. Our mission is to improve health outcomes by delivering innovative, patient-centered care. Every member of our team plays an essential role in helping patients achieve better health today and a healthier future tomorrow.

Position Overview:

Key Responsibilities

Care Coordination, Quality Assurance, and Scheduling: 

• Performs intake on all referrals upon receiving them 
• Schedules referrals for consultation and/or assessment on patients with pressure ulcers and chronic wounds.  
• Schedule weekly patient schedules and design appropriate driving routes to maximize time for patient care.  
• Reviews charts of patients with wounds. Ensures that wound assessments, care plans, and treatments are clearly and correctly documented and that appropriate wound related treatments are being provided. Investigates all cases with adverse events related to wounds.  
• Participates in clinical outcome monitoring, follow-up and agency performance improvement initiatives.  
• In consultation with the Medical Director, reviews and develops with all involved disciplines plan for discharge.  
• This position requires continuous updating of patient care and facilitating physician orders, medical records transfer and procuring of patient records, and other care coordination as required.  
• The Wound Care Coordinator is responsible for working closely with our Authorization Specialist to confirm coverage benefits and prior authorizations are obtained prior to services being rendered.  

  Patient and Provider Education: 

• The position supports Restore First Health’s Advanced Wound Therapy program education efforts, as well as educates patients and family members on Advanced Wound Therapy and its interplay with current conventional wound care. 
• Acts as primary consultant to the Medical Director and wound care providers. Serves as a consultant to facility staff and advocates with physicians; through training and support, and enables clinical staff to effectively assess wounds, recommend appropriate protocols, and initiate plans of care.  
• Educates staff on products available for use in the program (in-service staff PRN). Educates families on care of patient(s), and potential referring physicians.  
• Works closely with the Wound Care Specialists to educate and report updates with respect to intake procedures, medical records transfer, and schedule availability for patients.  
• Involved in marketing the wound care program through outcomes and relationships with physicians and other various healthcare agencies such as home health companies, skilled nursing, and assisted nursing facilities. 

Schedule:

• Day shift, Monday – Friday.

Education and Experience:  

• Bachelor's degree in healthcare or related field required.  
• Nursing Degree from an accredited college or university or is a graduate of an approved RN or LPN program preferred.  
• 2-3 years' experience in healthcare or wound care required.  
• Required Skills/Abilities:  
• Excellent organizational and prioritizing skills required 
• Effective and professional verbal, and written communication skills 
• Strong attention to detail 
• Excellent organization and time-management skills 
• Ability to speak effectively before groups of customers or associates of the organization. 

Benefits:

At Restore First Health, we are committed to work-life balance and a positive work environment. We offer:

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid Time Off.
• Paid holidays.
• Opportunities for advancement and on-the-job training.
• And More

Our Culture and Values:

At Restore First Health, we believe that quality patient care starts with an engaged and compassionate team. Our approach focuses on:

• Collaboration: Working alongside home health providers, assisted living programs, hospital discharge planners, and families to create a seamless mobile wound care experience.
• Care Coordination: Partnering with primary care providers, specialists, and home health agencies to provide integrated and holistic wound care.
• Communication: Maintaining real-time updates and clear communication between patients, caregivers, and providers to ensure the best possible outcomes.

By joining Restore First Health, you will become part of an innovative team that is transforming wound care and making a direct impact on patient lives every day.