Care Coordinator

We foster an inclusive and supportive work environment that values empathy and compassion. The culture promotes teamwork and collaboration, encouraging employees to engage directly with clients and colleagues alike.

Career Growth and Development Opportunities

This full-time role offers opportunities for professional development through hands-on experience in various aspects of home care operations. Employees can expect to develop skills in leadership, operations management, and client relations that can pave the way for advancement within the organization.

Detailed Benefits and Perks

While specific benefits are not detailed, the role is positioned within a company that emphasizes equal opportunity and supportive work culture, suggesting potential for a positive work-life balance and opportunities for growth.

Compensation and Benefits
• Full-time employment status
• Opportunities for training and development

• Paid Time Off

Skills
• Nurturing ability (caring, empathetic, compassionate)
• Strong verbal and written communication skills
• High level of emotional intelligence
• Creative problem-solving skills
• Organized and detail-oriented with good documentation skills

Responsibilities
• Support the office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with clients to explain services and obtain signed service agreements
• Execute follow-up home visits with existing clients
• Manage scheduling activities, including replacements and substitutes for caregivers
• Resolve differences between clients, families, and caregivers
• Maintain files to meet internal, state, and federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select appropriate caregivers and interact with client
• Conduct service calls with prospective clients
• Participate in emergency on-call rotation

Qualifications
• Experience in a similar role preferred
• Familiarity with home care operations is a plus

Education Requirements
• High school diploma or equivalent

Education Requirements Credential Category
• Certification in home care or healthcare-related field is a plus, but not required

Experience Requirements
• Experience in customer service, social services, or a related field is preferred
• Experience working in home care or healthcare environments is advantageous