Care Coordinator

Tanner Clinic has an immediate opening for a full time Care Coordinator at our Layton Parkway location. The schedule is Monday - Friday, 8:00 am - 5:00 pm.

Essential Job Responsibilities:

• Review patient data within population health tools and Electronic Health Record (EHR) system to identify and schedule patients for Annual Wellness Visits and other care needs with their primary or specialty care providers.
• Be informed of the daily operations of approximately 100 physicians and their appointment preferences.
• Ensure proper handling of patient account alerts that may affect the patient’s visit to the clinic.
• Convey all necessary information pertinent to the appointment, i.e., insurance information, office location, date and time for appointment, instructions to bring reports or x-rays and any other description that may pertain to the appointment.
• Make outbound scheduling calls as needed for the population health team. 
• Outreach to patients via targeted email campaigns.
• Use data mining software tools within the NextGen system for chart abstraction.
• Ensure the completeness, consistency, and accuracy of extracted data.
• Maintain strict confidentiality and comply with HIPAA and organizational privacy standards.
• Maintain professional interaction with providers and all employees.
• Participate in additional ACO activities within the practice as required.
• Support providers in improving medication adherence by outreaching to patients to educate on the importance of medication compliance, providing refill reminders, and monitoring prescription details such as fill dates, dosage, and continuity of therapy.
• Support providers in reducing unnecessary ER utilization by scheduling timely ER follow-up visits, educating patients on appropriate use of ER vs. urgent care, and reinforcing care pathways to promote better outcomes.
• Other duties as assigned.

Education:

• High School diploma or equivalent

Experience:

• Central scheduling representative experience preferred. Previous healthcare experience and/or familiarity with medical terminology helpful.

Performance Requirements:

Knowledge:

• Possess proficient working knowledge of Microsoft Suite and other computer programs. 

Skills:

• Possess pleasant and effective written, verbal and telephone communication skills.
• Basic computer skills.

Abilities:

• Ability to maintain a professional demeanor during stressful or emergency situations.
• Adequate hearing to answer phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.

Other Requirements:

• Ability to demonstrate compassion, courtesy and respect to all patients and their families.
• Regular and reliable attendance is an essential function of the job.

Equipment Operated:

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.     

Work Environment:

• Remote or office environment.

Mental/Physical Requirements:

• Sitting and computer work 90% of the day.