Care Coordinator

Position: Full Time Hourly 40 hours/week Mon - Fri 8am-5pm

Pay: $20-25/hour Hourly

Title: Care Coordinator 

Job Description: Reporting to the Office Manager the Care Coordinator assists with office operations and the scheduling and matching of clients with caregivers to ensure the smooth operation of the region. The individual will be responsible for interacting with clients, client family members, case managers, office and field staff to ensure appropriate scheduling of clients.  Responsible for making daily schedules for all caregivers and clients, balancing client needs with caregiver availability and overall company goals. The position primarily involves a significant amount of talking on the phone and working with our scheduling software to ensure that client/caregiver files are accurate and up to date in addition to following up with clients to ensure satisfaction.  Assist with client intake and onboarding and complete client home visits as needed to ensure service satisfaction.  Will have off hours phone on a rotation and assist with hiring and training new caregivers.  Performs related duties as required.  Any issues or questions can be directed to the Office Manager. Performs related duties as required. 

Experience: Previous experience working in a similar role is a plus along with past supervision experience.

Who We Are: Family run since 1985 we have been fulfilling our motto, “Commitment to Serve,” helping Connecticut’s seniors remain independent in the comfort and security of their own homes. Our mission is to make the world better by helping more older adults remain in the comfort of home.

Responsibilities

• Schedule care for our clients in their home


• Update client care plans


• Communicate with clients their families and our caregivers to ensure the smooth delivery of care

• Administrative functions such as documentation of completion of tasks and report changes in the client’s condition


• As needed projects as required by manager

 Requirements

• Excellent interpersonal skills


• Attention to detail


• Ability to work in a fast paced ever changing environment


• Ability to learn quickly, knowledge of the Google Business Suite


• Comfortable prioritizing multiple competing priorities and multi tasking


• Patience and ability to keep a level head amidst challenging circumstances.   


• A desire to serve others, compassion for the elderly and good judgment


• Reliability


• Proof of eligibility to work in U.S.


• Can pass a background check and provide references

Benefits

• Matching 401K


• Referral programs and bonuses


• Paid training


• The satisfaction in knowing you’re making a difference in the life of another


• Health Plan

Charter Oak Home Care is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.