Care Coordinator

Job Title: Care Coordinator

Salary: $23 - $26 per hour DOE

Location: Tustin, CA

Openings: 3 Full-time

Position Purpose: A Care Coordinator at Families Together of Orange County, plays a crucial role in ensuring a seamless healthcare journey for our patients. Collaborating with diverse healthcare providers, the Care Coordinator will advocate for patients, update documents accurately, and schedule appointments to guarantee timely and appropriate medical care. Handling specific cases for community access programs, you'll address barriers such as access to care and transportation, ensuring elderly or disabled clients receive the healthcare they need. Your organizational prowess, coupled with exceptional communication skills, will contribute to creating and implementing care plans for multiple patients, fostering a compassionate and understanding environment within our healthcare services.

FTOC’s Expectations of all Employees

· Adheres to all FTOC Policies and Procedures.

· Providing the upmost customer service experience to all clients

· Conducts self in a manner that always represents FTOC’s core values.

· Maintains a positive and respectful attitude with all work-related contacts.

· Communicates regularly with immediate supervisor about Departmental and FTOC concerns.

· Consistently reports to work as scheduled and in a timely manner prepared to perform the duties of the position.

· Meets productivity standards and performs duties as workload necessitates.

· Ability to train on all Learning Management Systems (LMS) by self-learning models from FTOC’s EMR.

Core Duties and responsibilities, include but are not limited to:

1. Patient Advocacy: Serve as a dedicated advocate for patients, liaising between them and healthcare providers to address their needs and concerns.
2. Communication Facilitation: Effectively communicate with diverse healthcare professionals, ensuring accurate and timely updates of patient documents and facilitating seamless appointment scheduling within FTOC and other specialist offices.
3. Community Access Programs: Handle assigned cases within community access programs, managing healthcare communications on behalf of elderly or disabled clients, and addressing barriers such as access to care and transportation as needed.
4. Care Plan Development: Utilize strong organizational skills to systematize care plans for multiple patients, coordinating with healthcare workers with varied schedules.
5. Verbal and Written Communication: Demonstrate highly developed verbal and written communication skills to expedite patient understanding of health needs while maintaining respect and confidentiality.
6. Barrier Resolution: Work proactively to identify and overcome barriers that could prevent patients from accessing healthcare services, including payment plans, transportation, and other logistical challenges.
7. Compassionate Guidance: Guide patients and healthcare teams with compassion, ensuring a complete understanding of healthcare procedures and practices.
8. Collaborative Approach: Collaborate with interdisciplinary teams to foster a compassionate and understanding environment within our healthcare services.
9. Undertakes other tasks for which training has been provided, as assigned.

*This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

Teamwork and Interpersonal Skills:

· Displays an awareness of others' needs and consistently acts in their best interests.

· Exhibits courtesy, mutual respect, and compassion in all interactions with others.

· Takes initiative to propose constructive solutions to challenges.

· Recognizes and respects differences while actively seeking more effective communication approaches.

· Demonstrates a positive and professional response to changes and challenges.

· Nurtures positive working relationships and contributes to a collaborative work environment.

· Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.

· Adapts smoothly to shifting workplace priorities.

· Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.

Education, Qualifications, and Experience:

· Bachelor’s degree in social work, nursing, health, human services or closely related field;

· Knowledge and experience in working with diverse communities in the Orange County, CA area.

· Understanding of Medicaid Waiver systems and community resources.

Bilingual: Spanish (Required)

· Minimum 2 years of related experience.

· Minimum 2 years of experience in the human services field. Additional experience may be substituted for the academic requirements identified above.

· Must excel in multitasking within a high-paced environment.

· Strong computer skills, acute attention to detail, confident and professional communication.

· Responsiveness to the needs of both internal/external stakeholders in a professional and personable manner are expected.

· Knowledgeable in general EMR/EHR systems is preferred.

Work Schedule:

· FTOC is an in-person organization first, and foremost. Employees are expected to be on-site for their scheduled shifts.

· Hours of operation are Monday to Friday 8 a.m. to 8 p.m., however, employee schedules vary, depending on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.

· Holidays and weekends may be required depending on an employee’s department due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours.

· Overtime may also occur due to organizational, staffing, community, and patient needs.

Work Location:

· While employees may be assigned a primary site (Tustin, Garden Grove, Fountain Valley, Wellness Center, Mobile Units, Treehaven, Magnolia, Telehealth, etc.), employees may be required to temporarily fill in at another site based on organizational, staffing, community, and patient needs.

Travel Requirements:

Occasional travel will be required. Employees must be able to travel to FTOC sites as needed, including with short notice.