Care Coordinator

Job Purpose: Major Functions of a Care Coordinator are the patient intake process for inpatient treatment, verification of insurance, coordination of transportation for inpatient and outpatient services, obtaining and coordinating referrals.

Essential Duties and Responsibilities:

• Performs Intake Process for Inpatient Treatment to review existing data and patient information


• Verifies Insurance Validity and aids in referral process if insurance needs obtained


• Collaborate with the Transportation Division and coordinates trips for inpatient and outpatient services


• Obtains and Coordinates Referrals from other Facilities


• Collaborate with Staff and Providers to coordinate appointments to meet patient needs


• Resolves work queue issues and manages recall and waitlists.


• Operates multi-line telephones


• Collaborate with Office Staff and schedule appointments for On Demand Care


• Serves all persons served by OVP Health and OVP Health Care


• Demonstrates competence to provide care for all patient populations: pediatrics, adolescent, adult and geriatrics.


• Assists in obtaining the patients/clients medical records and files applicable results or correspondence for Provider review as necessary.


• Maintains safe work environment by following established infection control and safety guidelines. Follows proper equipment cleaning procedures.


• Attends continuing education and organizational programs assigned and completes annual mandatory education requirements.


• Other duties may be assigned.

Qualifications/Education/Experience

• High School Graduation or GED is required, post-secondary education helpful.


• One year of work experience, preferably in a medical office setting.


• Medical terminology helpful, customer service skills essential


• Six months’ customer service experience desired


• May require BLS for certain locations and/or settings

Physical Demands

Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position.  Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essentials duties.

• Ability to lift minimum 25 pounds


• Ability to perform job responsibilities in a facility with multiple levels and with or without elevator or mechanical transportation.


• Operates a computer and keyboard

Work Environment:

The job operates in an OVP Health office setting or an inpatient facility environment.