Care Coordinator - Barg Family Clinic

Medical Asst. Care Coord.:

Safety-Sensitive Position

Job Summary:

The Medical Assistant Care Coordinator will support assigned physician(s) with patient care and clinical documentation into the electronic medical records in an efficient manner. Perform and direct patient care services including, but not limited to, admission interview, accurate documentation and timely patient flow. Accurately performs ancillary healthcare services while assisting the physician through documentation of specific components of the patient visit and executing specified physician instructions. Ensure priority care is provided to patients in an emergency situation.

Key Responsibilities:

• Liaison between the provider and his/her patients:
• Uses appropriate knowledge and skills in the care & interaction with customers across the age continuum.
• Schedules specialty appointments, answers questions, and/or determines the need for provider intervention.
• Schedule and provide patient instruction(s) for tests, treatments and hospital admissions, following correct insurance protocol. (i.e. pre-certification, referrals, chart documentation, etc.)

• Conducts pre-visit planning activities:
• Reviews schedule 2-3 days in advance of appointment to prepare visit agenda, identifying care opportunities, documents in EHR, and communicates in daily provider huddles.
• Ensure optimization of physician practice by keeping current with EMR flow and templates.
• Ensures all lab and imaging results and/or specialists notes are available for the provider.
• Notify patients of lab and diagnostic test results under the direct supervision of the health care provider.
• Discusses any recent care transitions (including recent visits to hospital, ER, specialists, etc.) with the provider.
• Ensure patient is appropriately prepared for care encounter. Prepare and obtain patient medical records and other information/documentation pertinent to patient encounter.

• Populates patient-reported information into EHR templates for specific disease states and preventive visits:
• Ensures all quality measures, immunizations, and preventive care are up-to-date.

• Prepares patient for discharge:
• High-risk patients
• Coordinates patient care with Care Management staff, if applicable.
• Educates/coordinates the patient regarding Care Management staff and functions.
• Facilitates the development of Care Plans for high-risk patients.

• Follow-up care coordination
• Schedules follow-up appointment, referrals, procedures, diagnostic imaging and provides appropriate instructions.

• Completes referral process.

• Post-visit duties
• Schedules specialty appointments, answers questions, and/or determines need for provider intervention.
• Ensures all reports and information are received from specialists.
• Monitors patient adherence to plan of care.
• Encourages patient use of portal, patient profile, etc.
• Perform other duties as assigned by physician or practice management.

EngageMED Core Expectations:

At EngageMED, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of EngageMED.

Core Job Competencies: The following behaviors have been identified as critical to all staff roles at EngageMED.

• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
• Service Orientation: desire to serve and focus ones efforts on discovering and meeting the needs of internal and external customers.
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Role Specific Behaviors: these additional behaviors are necessary in the role:

• Knowledge of examination, diagnostic and treatment room procedures.
• Ability to demonstrate proficiency in typing and coding information into the medical records system.
• Ability to identify mistakes or inconsistencies in medical reports, and work with providers to correct.
• Ability to effectively communicate to staff and patients, including basic patient interviewing.
• Ability to develop an understanding of physician practice patterns and key terms used by the physician to ensure efficient and accurate real time documentation of patient visit.
• Demonstrates a professional attitude and approach with patients, families, and all others while ensuring confidentiality of patient and organizational information.
• Demonstrate the willingness to ask provider questions, get clarification when needed and communicate concerns appropriately and timely.
• Demonstrate sound judgment and composure with the ability to take appropriate action in questionable or emergency situations.
• Maintains a positive, caring attitude towards patients.
• Good computer skills using a medical management application.
• Possess a strong work ethic and a high level of professionalism.

Skills, Knowledge or Abilities critical to this role:

• Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

Education / Accreditation / Licensure (required & preferred):

• High school diploma or equivalent required.
• Must be a graduate of an accredited school of medical assisting and have a Current/valid Certified Medical Assistant (CMA) certification required or Registered Medical Assistant (RMA)
• Must have current healthcare provider CPR (Basic Life Support) certification.
• Successfully completed Medication Aide 40-hour course or current/valid Medication Aide certification by state agency required (if applicable.)
• Basic Life Support (BLS) or Basic Life Support (BLS) and Advanced Care Life Support (ACLS) required.

Experience (required and preferred):

• 3 years or more of related clinic experience is required.
• Electronic health record experience is preferred.

Disclaimers:

• This job description reflects EngageMEDs assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Critical features of this job are listed above. They may be subject to change at any time due to reasonable accommodation or other reasons.