Care Coordinator for High-Fidelity Wraparound Services (Intensive Care Coordination)

Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014.

In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia.

In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder’s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population.

Position Summary:

Better Morning is seeking qualified candidates for the Care Coordinator position within the Intensive Care Coordination (ICC)/Wraparound program. The program is specifically designed to help youth and families at the highest level of need within the District of Columbia. In addition, the program operates within an evidence-based model structure, which means, there are policies and procedures that are mandatory to follow because they lead to the best possible outcomes for the youth and family. Prior knowledge of ICC/Wraparound is not necessary as there will be several training courses to learn and build the skills to be successful.

Job responsibilities

• Engage a caseload of 10 youth/adolescents, their families, and additional team members in the ICC/Wraparound process.
  • Engagement is conducted in-person for 95% of sessions, unless otherwise directed by the Program Supervisor and/or Program Director.
• Compile documentation regarding the youth, family, and team, including, but not limited to:
  • Family story – similar to a biopsychosocial assessment and family tree
  • Functional strengths
  • Family vision
  • Underlying needs
  • Plans of care
  • Initial and complete crisis plan
  • PowerPoint/Canva for family team meetings
  • Notes in Credible
• Each of these pieces of documentation will be discussed during orientation and initial ICC/Wraparound training.
• Facilitate monthly family team meetings with youth, family, and team members at the location of the family’s choosing.
  • Facilitate crisis family team meetings if there is a hospitalization, arrest, incarceration, etc. within 72 hours.
• Provide daily updates to the Program Supervisor and Program Director regarding your cases.
  • Communicate updates with specific team members, as needed and when appropriate.
• Maintain accurate records and utilize document aids provided by Program Supervisor and Program Director, including:
  • Checklists
  • PowerPoints
  • Excel spreadsheets
• Participate in weekly, in-person team meetings and supervision/coaching sessions.
• Participate in mandatory ICC/Wraparound trainings as directed by Program Supervisor and Program Director.

•Education: Bachelor’s degree in social work, Psychology, Counseling, or a related field 

•Experience: Must have experience working with DC families, care coordination, social services, or mental health settings; experience with wraparound services is a plus.

Who are we looking for to join the team?

• Experience and passion working with youth/adolescents and families
• Flexible and creative
• Reliable and dependable
• Direct, assertive, and intentional communicator
• Detail-oriented, excellent time management skills, and ability to multi-task
• Appreciates and applies feedback and skill building to their professional work
• Empathic and non-judgmental
• Team oriented and an ability to view each team member’s perspective equally
• Experience with conflict resolution and/or crisis management
• Committed to the process of learning and developing, both personally and professionally

Compensation:

Job Types: Full-time (W-2) (40 hours) (8 hours shift): Salary Range: $50,000 – $55,000 annually, commensurate with experience

In addition, we offer the below Employment Benefits for W-2 positions:

• 401(k) matching
• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Sick leave
• Tuition reimbursement
• Professional development and training opportunities
• Supportive clinical leadership and administrative support
• Opportunities for advancement within growing programs

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends as needed

Additional Information

Ability to commute/relocate:

• Washington, DC 20016: Reliably commute or planning to relocate before starting work (Required)

Working Conditions: This position may require travel within the community, flexible hours, and participation in on-call rotation, depending on client needs.