Care Coordinator II - Monroe Region Youth ACT

Job Summary

The Care Coordinator II is responsible for coordinating multiple aspects of the youth’s and/or families’ care. This role provides the coordination and delivery of high-quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff. 

This position will be on our Monroe Region Youth ACT team. Hillside’s Youth Assertive Community Treatment (Youth ACT) program serves children/youth with serious emotional disturbance who are returning home from inpatient settings or residential services, who are at risk of entering such settings, or whose needs have not been met in more traditional community-based settings. Referrals for Youth ACT must come from Children’s Single Point of Access (C-SPOA), a centralized referral system for children with serious emotional disturbance who need intensive mental health services to remain at home or in their community. 

This will be a full-time (40 hours) position, primarily on a Monday-Friday day shift schedule, but hours will be flexible based on client need. As stated below, there will also be on-call expectations for this position.

Essential Job functions

• Coordinate multiple aspects of the youth’s and/or families’ care.

• Assess the youth and/or family’s needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi-disciplinary treatment team.

• Implement strength-based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi-disciplinary treatment team.

• Utilize experience, education, age-specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.

• Coordinate and deliver psychoeducational training for youth and/or families and groups in a variety of settings based on identified needs.

• Meet with youth individually to assess and teach skill development and report on their progress.

• May organize and facilitate skill-based groups for youth.

• Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.

• Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.

• May be assigned to lead projects or mentor program staff.

• On-call responsibilities for Youth ACT programs.

• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Education & Experience

• Bachelor’s degree required.

• Minimum 18 months of relevant experience required.

• Hard to Fill Clause: In circumstances where recruitment efforts have not produced a sufficient pool of qualified candidates, the organization may designate the hard to fill clause and consider candidates whose qualifications marginally meet the essential requirements of the role. Candidates hired under this provision must demonstrate the ability to successfully perform the essential functions of the position and must meet all required qualifications, and educational requirements, within twelve (12) months of acceptance of the role. No exceptions may be granted for qualifications that are required by law, regulation, accreditation standards, contractual obligations, or funding source.

SPECIAL REQUIREMENTS

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. 

• Youth ACT program: CPR certification required or obtained within 60 days of hire.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:

• Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies 

• Ability to de-escalate and manage crisis situations both in-person and by phone

• Ability to deliver psychoeducational training

• Ability to work collaboratively as part of a multi-disciplinary treatment team

• Ability to work through a series of issues using independent judgment

• Ability to be independent and self-directed

Physical Demands & Work Environment

• Must be able to work a variable scheduling including evenings and weekends

• The following daily physical demands are required:

  • Sitting (up to 6 hours)

  • Occasional standing (up to 2 hour)

  • Occasional walking (up to 2.5 hours)

  • Driving (several times a week up to 6 hours)

  • Continuous balancing (up to 8 hours)

  • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)

  • Weekly lifting up to 10-15 lbs. on a daily basis

  • Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)

  • Occasional exposure to dust, fumes, gases, chemicals, or smoke is apparent  

  • Ability to change positions as needed

SPECIAL CONSIDERATIONS

While Hillside is a restraint free environment, there may be times in a “life or limb” situation, that staff may be required to physically restrain clients weighing between 50 lbs. and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary. 

$23.00 Minimum pay rate, $32.50 Maximum pay rate, based on experience. This pay rate may include a Regional and/or Department premium.