Care Coordinator Level II (formerly called Case Manager)

POSITION:   CARE COORDINATOR LEVEL II
DIRECT SUPERVISOR: DIRECTOR OF CLINIC SUPPORT SERVICES

DESCRIPTION OF JOB RESPONSIBILITIES AND DUTIES

Provide comprehensive case management and rehabilitation services to adults with severe psychiatric disabilities in Contra Costa County. The care coordinator will coordinate and provide rehabilitation, linkage, and case management services to these individuals in their natural settings (community, homes, shelter, park, hospital, etc.) and at the office.  Our consumers experience psychiatric hospitalizations, housing instability, homelessness, severe and acute mental illness, and money management difficulties.  This program will take a do-what-it-takes attitude to support those we serve to find hope, stability, and recovery.

MINIMUM REQUIREMENTS

1. AA, BA, or Masters in Social Work, Counseling, Psychology or related field with several years’ professional experience in behavioral health preferred but not required


2. Case management experience required.


3. Speaking, writing, and reading fluency in Spanish is preferred but not required.


4. Experience at The Hume Center is a plus but not required


5. Demonstrate flexibility to handle diverse and changing organizational needs


6. Must be willing to work full-time, minimum 40 hours/week, five days a week, and be present at The Hume Center. 


7. Must be willing to rarely work some evenings and weekends when needed.


8. Demonstrate primary professional commitment and knowledge for representation of The Hume Center. 


9. Proficiency in Microsoft Word and Excel, Google Apps, and Adobe Reader/PDFs


10. Proficiency in Electronic Health Records preferred


11. Experience working effectively with culturally, socio economically, and ethnically diverse populations.


12. Possess a valid California Driver’s license.  Must be willing to use own vehicle and valid car insurance for work related travel and transportation of patients, a staff van is also available.


13. Strong commitment to respecting consumers and their family members and having concrete ideas about how to improve the meaningful involvement and participation of consumers in the program’s services.


14. Strong commitment to community-based services for persons with high needs and low resources.


15. Some knowledge of psychiatric disability and the navigation of the system of care for those with mental illness in the local area


16. Be willing to use own cell phone to be accessible and willing to be available to receive calls for crisis and/or emergency situations.


17. Familiar with and/or able to work within the Family Partner and Consumer Empowerment shift in Psychology.

PERSONAL ATTRIBUTES

1. Demonstrates high professionalism and strong organizational skills


2. Ability to maintain confidentiality


3. Excellent verbal and written skills


4. Detail oriented, proactive, reliable, and flexible


5. Comfortable working in close emotional proximity


6. Optimistic: Shows respect, seeks strengths, and believes that consumers can change, stabilize, and recover


7. Ability to establish rapport and maintain effective working relationships with individuals served, agency staff, and other agencies in the community is essential.


8. Non-punitive and non-judgmental toward consumers and families


9. Demonstrated ability to work collaboratively on teams with prescribers, care coordinators, therapists, community supports, programs, families, and consumers

KNOWLEDGE AND SKILLS

1. Consult with staff on clinical and program matters as the need arises.


2. Some understanding of alcohol and other drug addiction and recovery.


3. Some understanding of resiliency, recovery and wellness approaches.


4. Competence in basic interpersonal skills (e.g., attending & listening, exploring thoughts and feelings, curious questioning)


5. Knowledge about educational, judicial, health care, housing, shelters, emergency, and other social service systems in community preferred


6. Knowledge of clinical documentation and billing standards

DIRECT SERVICES

1. Coordinate comprehensive treatment plans and services based on psychological and psychiatric assessments.


2. Complete housing applications, support consumers getting into appropriate housing, and provide supportive housing services once consumers are housed to help them maintain housing


3. Provide comprehensive services in service program(s), included, but not limited to, evaluation, rehabilitation, case management, collateral, crisis intervention, and consultation.


4. Complete case records, including progress notes, discharge/transfer summaries, etc.


5. Complete initial screenings and gather information for evaluation


6. Perform all evaluations, interventions, and outcome measurements on-time, including data entry of the results as needed.


7. Help link consumers to SSI, SDI, Food, Housing, Transportation, Primary Care, Psychosocial Rehab, Educational and Employment Supports and Opportunities, and all other services that will help support the consumer’s progress in treatment.


8. Fulfill additional responsibilities as needed.


9. Staff the crisis phone on a rotating basis with other staff


10. Engage in community organizing for mental health.

OTHER

1. Support and cover for other team members as necessary.


2. Meet billable hours set by The Hume Center.


3. Attend weekly staff meetings, trainings, group and individual supervision.


4. Participate in quality assurance processes within the program and department and ensure all documentation meets all relevant internal and external standards.


5. Participate in program development, implementation and evaluation.


6. Community outreach.


7. Fulfill any additional duties specified by assigned Supervisor and/or the President/CEO.