Care Coordinator RN SCH N

Salary: 32.87-49.31 USD

Facility: Mercy Comprehensive Care Center

Shift: Shift 1

Status: Per Diem FTE: 0.100000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours:

Varied hours, 8-4

Summary:

The Care Coordinator RN is a member of an interdisciplinary team that influences and achieves optimal clinical and resource outcomes. This is achieved by identifying and stratifying the patient population in accordance with the Catholic Health population care management program and providing proactive care management services to high risk patients with chronic health conditions in order to: reduce the burden of illness, improve compliance with evidence based clinical guidelines, encourage patient self-management, increase coordination of care, increase the utilization of resources and services across the continuum and improve patient experience of care while reducing the total cost of care. The Care Coordinator serves as a change agent for clinical performance and process improvement and provides operational and clinical support to the site Office Manager. The Care Coordinator oversees the efforts of the Quality LPN at the site level and identifies opportunities for improvement and focus.

Responsibilities:

EDUCATION REQUIRED

Graduate of an accredited school of professional nursing

Bachelors of Science Degree in Nursing required

Current, unrestricted licensure by New York State as a Registered Nurse (RN) required

WORK EXPERIENCE

Minimum of (1) year experience as a registered nurse required

One year previous case, disease, or utilization management experience preferred

One year previous experience in a physician office or ambulatory care setting preferred

KNOWLEDGE, SKILL, AND ABILITY

Ability to use an electronic medical record (EMR), patient registry and running reports from an EMR

Effective verbal and communication skills

Solid command of the English language

Ability to teach, motivate and influence others

Demonstrated ability to work effectively in a interdisciplinary team to facilitate the efforts of the primary care team to assist patients in meeting their goals

Demonstrated effective interpersonal relationship and customer service skills

Excellent organizational and time management skills

Demonstrates understanding of evidence based guideline (EBG) and knowledge of EBGs adopted by the practice

Understands and applies performance improvement methods to support the practice in attaining CMP CI Plan goals

Ability to convey complex clinical information in a simple, concise way

Ability to evaluate patient readiness to change

Ability to facilitate patient development of SMART goals in a patient centric care plan

Ability to work effectively with people from diverse cultures and socioeconomic conditions

Actively listens to others to understand their perspective and ensure understanding regardless of barriers

Critical thinking capability

Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Knowledge of community resources

WORKING CONDITIONS:

Occasional local travel between sites may be required

May be exposed to infections and contagious diseases

Occasional exposure to unpleasant patient elements

Contact with patients under wide variety of circumstances

Exposed to unpleasant elements (accidents, injuries and illness)

Subject to varying and unpredictable situations in a physician office setting

Handles emergency or crisis situations

Subject to many interruptions

Occasionally subjected to irregular hours, handles absentee replacement on short notice, flexibility in scheduled working hours/days to meet needs of clinic

Ability to multitask in a fast paced office environment, occasional extreme heavy physical effort (lift/carry 50 lbs. or more)

INTERNAL/EXTERNAL RELATIONSHIPS:

INTERNAL: Works cooperatively with physicians, APP's, nursing, ancillary support and office staff

EXTERNAL: Patients and their families, various medical practices, facilities and service providers, professional organizations, community service organizations, accrediting and regulatory agencies (JCAHO, CMS) and insurance companies REQNUMBER: 29220