Care Coordinator Supervisor

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As a care coordination supervisor you can develop a team, and have an important role in creating a positive experience and improving health outcomes for patients. And, you won’t be working weekends.

About the Role:

As a care coordination supervisor at Neighborhood, you will supervise site level care coordination, overseeing a team of care coordinators. You’ll draw on your experience to identify, encourage and develop the skills and talents of your employees so they can better serve patients. Responsibilities include: 

• Supervise care coordination operations and staff


• Coordinate training and procedural oversight


• Monitor patient support and issue resolution


• Monitor metrics for care gap closure, referrals, labs, and procedures 


• Allocate resources to handle volume

Roles are available at two of our city sites:

Northwest - 155 Lawn Avenue, Buffalo 

Riverway - 1569 Niagara Street, Buffalo

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills:

• High school diploma or equivalent


• 1+ years’ experience in community health, care coordination and/or outreach preferred


• Maintain CPR and licensure(s)/certifications required to perform job duties


• Excellent oral and written communication skills


• Read, write, and speak the English language. A second language of Spanish is preferred


• Kindness: you treat each person with respect and compassion, valuing each person’s story


• Resiliency: you see opportunities to innovate and find solutions when challenges arise


• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

What We Offer:

Compensation: $29.50/hour - $33.00/hour 

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.