Care Coordinator - Twin Cities Orthopedics

The Care Coordinator will support the clinic and physician care team by providing administrative and patient care services.

This is a full-time role, Monday - Friday between the hours of 7:00 AM - 5:00 PM out of our Eagan and Burnsville locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Provide communication and liaison between providers and patients


• Build Physician schedule and maintain scheduling template


• Schedule patient appointments, surgeries, and diagnostic tests.


• Obtains referral and/or authorization requirements per insurance guidelines.


• Provide follow up to patient inquiries, contacting provider as necessary


• Process mail and correspondence


• Coordinate the transmission and acquisition of patient records


• Maintain Physician schedule, communicating changes appropriately


• Additional functions may include:
  
  
  
  
  • Transcription or medical scribing
  
  
  • Assist in clinic with rooming, etc.
  
  
  • Assist physician with legal practice, etc.
  
  
  
  


• Any and all other duties as assigned

Education and Experience Requirements:

• High school diploma/GED or equivalent


• Administrative or medical office experience preferred


• Medical terminology knowledge strongly preferred


• Transcription experience, where applicable


• Customer service experience

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience. 


• A $1,500 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. 


• We offer a comprehensive benefits package - to learn more click here.
  
  
  
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  
  
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.
  
  
  
  

Working Conditions:

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.


• Requires the ability to stand, walk, bend, and move continuously throughout the shift.


• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.


• Visual acuity to read electronic and paper documents.


• Auditory ability to participate in phone or video calls clearly.


• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Essential Requirements: 

Ability to: 

• Comply with company policies, procedures, practices, and business ethics guidelines. 


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 


• Demonstrate prompt and reliable attendance. 


• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.


• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

Notes: 

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [email protected]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities


• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.