Care Management Assistant

Provides administrative support to case manager and clinic team by:

• Reviewing daily schedules to identify high-cost patients

• Participate in daily clinic morning huddles

• Participate in weekly UM/CM rounds

• Perform task-driven outreach according to plan of care

• Schedules follow up appointments after ED events

• Send letters / reminder for patients not seen not established

• Follow up with other teams for pending tasks completeness

Also:

• Provides Tier Two patient outreach for short term case management

• Follows up on referral/ DME / specialists visits completeness with patients

• Assists with required paperwork from hospitals. SNFs. LTAC, Home health

• Tuck in calls to real time rising risk patients

• Assists case manager and clinic staff with daily outreach for specific tasks

• Confirm medication is being taken; Confirm patient attended specialist appointment and update goals; Confirm patient has received DME, HHC or any resources outlines in the plan of care

Minimum Required Education, Experience & Skills