Care Manager

Join Our Team as a Care Manager at Senior Helpers!

Are you passionate about making a difference in the lives of seniors and the caregivers who support them? At Senior Helpers, we’re looking for a dynamic, compassionate leader to help shape the future of caregiving in our franchise territory.

As our Care Manager, you’ll be at the heart of our mission—hiring and mentoring top-tier caregivers, creating meaningful recognition programs, and ensuring our team is trained, supported, and empowered to deliver exceptional care. You’ll play a key role in building a culture of excellence, compassion, and growth.

What We Are Looking For:

• A natural leader with a heart for caregiving


• Strong organizational and communication skills


• Experience in home care or healthcare settings


• An active IL CNA license is a big plus!

If you're ready to lead with purpose and help us elevate the caregiving experience, we’d love to hear from you!

Total Rewards and Comprehensive Benefits:

• Competitive pay!


• Growth potential and training available


• Comprehensive Medical, Dental, Vision health insurance with a generous percentage paid by the company


• Company paid Life Insurance, AD&D, and Short-Term Disability


• Competitive group rates for Voluntary Long-Term Disability


• 401k with excellent matching of 4%  with immediate vesting


• Paid vacation, personal days, and holidays. We also offer a paid day off for your birthday!


• Senior Care & Gym Membership Reimbursement 

Key Responsibilities:

• Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the supervisor.


• Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.


• Creates morale building recognition programs for the caregivers such as caregiver of the Month, acknowledgments of high-level performances, and training completions.


• Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified.


• Communicates all new hires, terminations, and inactive employees to Scheduling Manager for input into home care computer software.


• Manages caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies.


• Ensure that applicants have been properly screened and that orientation/hiring sessions are comprehensive and conducted for all hires.


• Ensures appropriate matching and placement of caregivers with clients and optimal coverage.


• Implementation of the Senior Gems® program, our Senior Helpers designed Alzheimer & Dementia program (training provided).


• Supervision, and when necessary, discipline of caregivers.


• Other duties as assigned by supervisor.

Qualifications

• Associate's or Bachelor's degree and three years of related work experience in lieu of education


• Active IL CNA License preferred


• Must have worked in private duty and/or home care before as office staff, in some capacity


• Has reliable transportation and ability to occasionally supervise Caregivers in the field


• Must have some experience, either formal or informal, in assisting a client or loved one with ADL's


• Must be willing to be on-call one evening per week, one weekend per month, and at least 1 holiday


• Proficiency in Microsoft Word, Excel, internet, and Outlook required


• Ability to learn other software programs quickly


• Ability to work independently and as part of a team

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.