Care Manager III - Hybrid Remote Schedule

Job Title: Care Manager (Level 3) 

Job Category: 9 - Service Worker

Department/Group: Care Management Agency

Location: All Locations 

Travel Required: Yes

Level/Salary Range: Salary determined by experience and education. 

Position Type: Full-Time, Non Exempt, 35 Hours a Week

Position Summary:

The Care Manager conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers.

ROLE AND RESPONSIBILITIES:

Activities include but are not limited to the following:

• Outreach and engagement to formally enroll referred individuals into the care management program. 
• Conduct assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. 
• Assures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all service providers and establishes team communication plan.
• Monitor goals on a continuing basis and that team is communicating.
• Monitors that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health information technology (HIT) system. 
• Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.
• All other duties as assigned.

QUALIFICATIONS / EDUCATION / EXPERIENCE REQUIREMENTS

• A Bachelor’s degree in one of the following fields listed: a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreational therapy, counseling, community mental health, child and family studies, sociology, speech and hearing or other related human services field; and two years of experience In providing direct services to people with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorder; OR in linking individuals with Serious Mental Illness, Developmental Disabilities, or Substance Use Disorders to a broad range of services essential to successful living in a community setting (i.e. medical, psychiatric, social, educational, legal, housing and financial services); OR
• A NYS teacher’s certificate for which a bachelor’s degree is required; OR NYS licensure and registration as a Registered Nurse and a bachelor’s degree; OR A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; OR A Credentialed Alcoholism and Substance Abuse Counselor (CASAC); OR A Master’s Degree in one of the qualifying education fields may be substituted for one year of experience.
• Basic Computer Skills (Windows, Outlook, Word, Excel)
• Travel is required. Must have a valid NYS Driver’s License.
• Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
• Applies and actively shares knowledge, expertise and best practices with team
• Behavior supports the mission, core values and objectives of the organization.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
• Accumulates all relevant information prior to making job-related decisions.
• Presents well-considered alternatives when making recommendations.
• Makes decisions in a timely manner.
• Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.
• Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor or the Director of Health Home Operations for resolution.
• Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies set forth.
• This position has the potential for regular and substantial contact with health home enrollees under age 21 and must satisfactorily pass a Criminal History Record Check (including fingerprinting), State Registered Clearance, Mandated Reporter Training, and Staff Exclusion List.  

WORK ENVIRONMENT / HAZARDS

• Job related tasks do not involve exposure or potential exposure to blood, body fluids, or tissue and Category I tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at CNYHHN sites, its affiliates or the community.
• OSHA Exposure Category III

PHYSICAL DEMANDS

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.  
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.

Benefits: 

Health Insurance

Voluntary Insurance Options

Paid Time Off

Paid Sick Leave

Dental Insurance

Vision Insurance

Pet Insurance 

Life Insurance

Retirement Plan

Employee Assistance Program

Flexible Schedule

Flexible Spending Account

Other 

WORK CONTACT GROUP

All staff, individuals at sites, visitors, family members, vendors, various county mental health services, various regulatory and professional agencies. There is daily contact with outside providers.  

SUPERVISED BY: Program Manager / Project Manager

SUPERVISES:

• None

Job Description Acknowledgement

I have received, reviewed and fully understand the job description for Care Manager (Level 3). I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described.