Care Navigator

Description

Title: Care Navigator

Department:  Behavioral Health

Reports To: Senior Director, Client Services 

Location:  56 Bay Street, Staten Island, NY 10301

Position Status: Full-Time

FLSA Status: Non-Exempt

Pay Rate & Benefits: The pay range for this role is generally $41,600-46,600 annually commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! 

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI serves the most vulnerable individuals, families, and communities with critical services and programs. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – the poor and working poor, low-income people with chronic illnesses, persons with criminal justice involvement, substance users, domestic violence survivors, people of color, and the LGBTQ community.

POSITION SUMMARY:

CHASI’s Next Step Resource and Recovery Center is a 24/7 program that provides opportunities for people in all stages and forms of recovery to deliver and attend individual and group support activities, initiate and conduct outreach, and events celebrating recovery and reducing stigma associated with substance use. The Care Navigator is a key member of Community Health Action of Staten Island (CHASI)’s Connections to Care program at Next Step. The Connections to Care program provides comprehensive assessment, linkage, and navigation services to support the long-term substance use disorder recovery and overall well-being of individuals returning to the community from criminal justice settings. Care Navigators work very closely with other members of the Next Step team, providing substance use support services such as the Peer Mentors, Counselors, Housing Advocate, and Workforce Development Specialist to help members of this underserved population reintegrate and lead fulfilling lives.

DUTIES & RESPONSIBILITIES:

• Conduct screening and intake of eligible clients;
• Complete comprehensive biopsychosocial and vocational assessment of enrolled clients; 
• Develop service plans with actionable and realistic objectives with clients;
• Gather the necessary consents, program agreements, and service plan signatures;
• Provide referrals, initial appointment scheduling, accompaniments, and confirm linkages;
• Coordinate care and treatment needs with service providers outlined in the service plan; including key members of the Next Step Resource and Recovery staff team;
• Participate in conferences as needed with other service providers; 
• Promote the program through community outreach, engagement, linkage and program presentations; 
• Outreach to the person’s support system/ family to gather information and support in service planning when appropriate;
• Participate in quality Assurance activities and quality Improvement projects;
• Complete all program documentation in a timely manner;
• Align all activities with CHASI’s mission, core values, and culture

The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job; it is not to be construed as an exhaustive statement of all the job functions.

Requirements

QUALIFICATIONS:

• At least 2 years of experience working with justice-involved populations with additional experience working with people having a history of homelessness, mental health challenges, substance use 
• Bachelor of Arts in Social Work or related field preferred; High School or equivalency required
• Bilingual (English/Spanish) highly preferred
• Knowledge and understanding of care management principles, documentation, referral processes, and follow-up
• Possess an understanding of community-level work and the importance of collaborating and coordinating with other organizations
• Ability to identify issues, obstacles, and opportunities and implement effective solutions; willing to be creative and be open to new ideas
• Effective communication skills, including the ability to follow instructions, listen, and communicate effectively in writing and verbally; able to remain professional and calm in challenging situations 

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. People of color, LGBTQ, women, and people with disabilities strongly encouraged to apply. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or marital status.