Care Navigator I - Day Shift - Part Time

Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.
Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim MultispecialtyGroup formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.
Why JPS? We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:
1.

Own it. Everyone who wears the JPS badge contributes to our journey to excellence.
2.

Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3.

Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.
When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!
For more information, visit www.jpshealthnet.org.
To view all job vacancies, visitwww.jpshealthnet.org, www.jpshealthnet.org/careers,or www.teamacclaim.org.

Job Description:

Description:

The Care Navigator I promotes and supports the assigned patient population through the patient care journey in the network by enabling them to better understand the care continuum and manage health needs through the appropriate channels of providers and care teams.
Typical Duties:
Supports patients in accessing health related services, including but not limited to, obtaining and ensuring appropriate use of a medical home and overcoming barriers to obtaining needed medical care and social services.
Addressing care gaps specific to patient in timely manner by communicating with patients and guidance through the networks appropriate physicians and care teams.
Conduct patient screening for social determinants of health to identify needs and follow up through connecting patient with appropriate network partners to address needs.
Establishes trusting relationships with patients and their families while providing general support and encouragement.
Listens to patients and families feedback about level of care and/or facility conditions; determine appropriate health care team member or department, communicate concerns and/or issues and facilitate resolution. Provide timely feedback to patient.
Facilitate patient journey through the network through consistent communication and engagement processes.
Communicates with patients, families and other visitors to inform them about policies, protocols, rights and responsibilities; coach staff and providers regarding communication styles and cultural perspectives for best patient interaction potential.
Provides patients with appropriate materials to supplement basic health education and encourages patients to be active and engaged in their health and wellness.
Executes proactive outreach to the attributed population utilizing registries and other analytical tools.
Promotes individual professional growth and development by meeting requirements for mandatory skills competency, build leadership skills for yourself and others in the department.
Performs other related job duties as assigned.

Qualifications:

Required Education and Experience:

High School Diploma, GED or equivalent

AND
Experience as a Community Health Worker

OR
Experience as a Medical Assistant

OR
2 plus years experience in a patient care or public health setting

OR
Between 30-60 college semester hours completed in a public health, social sciences or health related field of study

Preferred Education and Experience:

Associates Degree or higher in Social Sciences, Healthcare or related field of study.
2 plus years of experience in healthcare setting.

Required Licensure/Certification/Specialized Training:

Community Health Worker Certification required or will be required to obtain certification within 12 months of hire.

Preferred Licensure/Certification/Specialized Training:

Bilingual in Spanish, Vietnamese, Arabic or other language
Location Address:
1400 Circle Drive
Fort Worth, Texas, 76119
United States