Care Navigator - PCCN

Position Details

Department: PCCN | Phx Children's Care Network

Category: Administrative Support

Location: Phoenix

Employee Type: Regular

Posting #: 830053

Posted On: 4/11/2024

Position Summary

Posting Note:

Looking to add a Care Navigator to our PCCN (Phoenix Children's Care Network) team to assist our patients and families with care coordination. This is a fully remote position with occasional in-person attendance for meetings/events. Schedule is Monday - Friday, 8am-5pm and must have designated office/work space at home.

Care coordination involves deliberately organizing patient care activities and sharing information among all the participants concerned with a patient`s care to achieve safer and more effective care. The goal of care coordination is to facilitate the appropriate and efficient delivery of health care services both within and across systems. Care coordination improves both patient satisfaction and health outcomes. Care Coordination is a truly collaborative approach. Care Coordinators are excellent problem-solvers who are dedicated for finding the best solution to their patients' needs. They have strong research abilities that enable them to seek out resources related to each client's specific life situation. Care coordinators are highly organized and efficient, allowing them to serve as many clients as possible without sacrificing personalized attention and enjoy taking initiative to improve their patients' quality of life.

Position Duties

Care Management Support

A) Provide initial outreach to care management candidates and completes appropriate needs assessment.
B) Identify potential gaps in patients medical, social, developmental, behavioral, and educational domains as well as in their informal support system (s). Once identified, think outside of the box to fill these gaps and meet patient/families needs.
C) Serves as the main point of contact for patients/families participating in services. Serve as an advocate for patient and family needs.
D) Send patient/family verified educational materials, programs, and community resources
e) Assist with obtaining/sending referrals, scheduling appointments, and completing follow up
f) Document all patient interactions in Pediatric Care Constellation (PCC) system
g) Successfully coordinate with Social Worker, RN, and Social Services Tech (s) on the team regularly to assure needs are met.
H) Coordinate provider orders with agencies to ensure successful receipt of medically necessary care and equipment.
I) Provide general insurance, program (DDD, ALTCS) information to support goals. Refer patient/family to appropriate programs as needed.
J) Support and collaborate with schools for IEP/504 plans.
K) Collaborate with physician offices/staff to meet patient needs and goals.

Provider Integration

A) Build mutually beneficial professional relationships with assigned community pediatrician practices to meet the needs of patients and families.

Customer Service

A) Communicates clearly in both written and verbal communications with all internal and external customers
b) Ability to verbally de-escalate upset patient/family members and deal with difficult conversations
c) Recognize and utilize appropriate verbiage and tone over the phone to facilitate engagement and professional patient/family relationships
d) Responds to voice ails, emails, and text within 24 hours or one business day.

Education

A) Ongoing participation in required and voluntary educational programs to maintain and improve upon current skills and competency levels.

Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:
Offering the most comprehensive care across ages, communities and specialties
Investing in innovative research, including emerging treatments, tools and technologies
Advancing education and training to shape the next generation of clinical leaders
Advocating for the health and well-being of children and families
Values

We place children and families at the center of all we do
We deliver exceptional care, every day and in every way
We collaborate with colleagues, partners and communities to amplify our impact
We set the standards of pediatric healthcare today, and innovate for the future
We are accountable for making the highest quality care accessible and affordable