Care Operations Specialist

About Within Health Provider Services

Within Health has a revolutionary approach to the virtual treatment of eating disorders. We provide clinically continuous care, in the comfort of the clients own home.  We provide excellent care 100% virtually and are a 24/7 company to ensure the care for our clients is superior than others.

About the role

The Care Operations Specialist (COS) provides administrative support and management of client program scheduling.  The COS works collaboratively with, and serves as a liaison to, the multiple internal departments and external clients supported by the Care Operations team.

What you'll do

• Create clients weekly schedules. 20-24 client caseload.
• Create new scheduled events on the admin site.
• Coordinate the transition of Units, PODS and age based events.
• Add care partners to each individual meal daily.
• Add individual zoom links to all events.
• Coordinate any upcoming op appointments clients have to accommodate around programming.
• Coordinate monthly partnership meetings between clients and team to ensure treatment plan is completed by due date.
• Report and post all functions related to schedules for both patients and multidisciplinary team members both weekly and in the moment.
• Point person in the event of technical issues, ensuring clients are notified and supported through the process.
• Liaison between clients and team.
• Notify appropriate personnel of call-ins and assist with securing coverage and/or rescheduling clients as needed.
• Notify management of attendance-related issues.
• Manage scheduling needs and all logistics chats for 4 hour shifts daily.
• On-call a full weekend every 5 weeks.
• On-call during the holidays.
• Update and track new admissions, discharges, and changes in level of care.
• Other duties assigned by the supervisor.

Qualifications

• Minimum of 2 years experience in a staffing/scheduling role within the healthcare industry
• Must be able to multitask and prioritize competing priorities
• Ability to make tactical decisions.
• Extremely organized.
• Analytical skills.
• Excellent verbal and written communication skills.
• Must be comfortable navigating multiple computer/software systems, including custom programs.

Physical and Environmental Requirements

• Must be able to operate a computer and navigate applications within a smart-phone, iPhone, MacBook computer and/or tablet.
• High school diploma required, associates degree in Business, Healthcare Administration or a related field preferred.
• Must be able to converse with colleagues via telephone and computer programs.
• Able to sit for the majority of the shift.
• Must have reliable internet connection.
• This is a work-from-home position.  Work should be performed in a private, quiet space with minimal background noise.