The Care Partner is responsible for assisting the nurse in providing patient care and for serving as a receptionist for the nursing unit with clerical /transcription duties. Activities are based on the unit's specific needs and are performed within the scope of education, training and experience of the Care Partner.
Essential Duties and Responsibilities
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
General Patient Care/Procedures
Demonstrate accuracy in taking vital signs, measuring intake/output, and completing activities of daily living as directed; document data via the electronic medical record
Demonstrate competency competent in determining orthostatic blood pressures
Perform blood glucose monitoring
Collect, transport, and perform data entry for lab specimens per policy
Obtain blood products from Blood Bank per policy
Effectively notify nurse of pertinent changes in patient's condition Maintain/stock adequate supplies and equipment to include but not limited to patient rooms, med room supplies, and emergency airway supplies at bedside
Follow established routines and utilize supplies and equipment in a cost-effective manner
Clerical Management Activities/Unit Secretary
Process MD orders promptly and accurately via the electronic medical record
Provide clerical assistant for patient admissions, transfers, and discharges
Operate the computer order entry system accurately; utilizes downtime processes and procedures when required Relay urgent orders immediately to the appropriate staff member Coordinate scheduling of diagnostic and therapeutic services for patients
Serve as receptionist for the nursing unit
Manage phones and other communication systems to provide effective and timely communication
Take and deliver messages accurately and in a time appropriate manner
Keep work area neat and orderly
Maintain and order forms, office supplies, and dietary supplies as needed in a cost effective manner Assist with safety during emergencies; direct hallway traffic
Demonstrate familiarity and competence with completing necessary procedures: Transportation arrangements for patients going to other hospitals
COBRA forms for transfer
Supporting safe transitions of care; copying chart to be sent with patients during transfers
Pick up blood and blood products from the lab
Maintain a working knowledge of equipment
Communication
Maintain and promote effective relationships with peers, physicians, other hospital departments, patients, and families
Utilize excellent verbal, nonverbal, and written communication
Maintain accountability for intradepartmental communication
Effectively communicate with all patient populations based on their age and developmental needs Effectively communicate patient needs with the nurse caring for the patient
All procedures/interventions must be reported to the responsible Nurse or Charge Nurse
All patient responses to any intervention/procedure are reported to the appropriate Nurse or Charge Nurse
Safety and Environment
Assure a safe environment for patients, staff, and visitors by following all safety precautions and procedures in the performance of job duties
Adhere to patient safety and identification policy and procedures
Provide a safe area for all patients, ensuring that side rails are up as needed, and call lights are given to each patient
Identify patients at risk for injury and participate in instituting measures to prevent/reduce the risk
Adhere to Age Appropriate Protocols in order to ensure patient safety based on development needs Contribute to prevention of infectious diseases among employees, patients, and visitors by adhering to Infection Control policies and procedures
Complete employee accident reports
Respond to patient monitor alarms and call bells in a timely fashion
Initiate timely emergency measures as appropriate according to role responsibilities
Be constantly aware of noise level in the department and keep noise at a minimum to provide a quit area for the patient population
Provide a calm, reassuring atmosphere for the patient, significant others, and family
People/Human Resources Management
Demonstrate the ability to ensure compliance with policies and procedures
Demonstrate the ability to effectively communicate the vision, mission and goals of Chesapeake Regional Medical Center, including hospital and unit specific dashboards
Demonstrate the ability to contribute to a healthy, collaborative, open work environment that is conducive to teamwork and encourages communication
Demonstrate the ability to follow administrative protocols
Demonstrate constructive and effective relationships with staff, peers, and customers
Emphasizes the team approach to work
Organize and reprioritize work based on patient needs, available resources, and unit requirements Support compliance with hospital accreditation, state licensure, and other external accrediting agency requirements
Respond positively to change; show willingness to learn new ways to accomplish work
Attend required hospital-wide orientations, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Supervisory Responsibilities
Reports to: Nurse Manager
Supervises: None
Responsibilities: Not applicable
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate is required to have reading comprehension skills, writing ability, and verbal communication skills.
Education and Experience
Minimum Required Education: High school diploma or GED equivalent is required
Preferred Education: Successful completion of a Care Partner certification course, CNA course or program.
Experience: One year of similar or like work experience in a healthcare setting required.
Certificates, Licenses, Registrations
Applicant must hold a current BLS certification within 90 days.
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