Care Support Specialist

This position provides direct care and in-home support services to the participants in a home care setting. As a Care Support Specialist, you are responsible for training and mentoring new caregivers development, provide support to caregivers and clients maintaining ongoing relationships in the field, as well as provide staffing support to ensure client services are delivered on time and are appropriate for the client's needs. You will also assist with monitoring client's conditions and reassessments to ensure appropriate care plan documentation.

Join our team and make a real difference in the lives of seniors while supporting and mentoring caregivers in the field! As a Care Support Specialist, you’ll be the key link between our caregivers and office team, ensuring quality care and team engagement.

How You'll Make an Impact:

• 
  

  Provide on-call coverage for open shifts or last-minute changes to ensure uninterrupted client care.

  
  


• 
  

  Conduct caregiver training, including skills assessments, shadow visits, and coaching on in-home care, professionalism, and client interaction.

  
  


• 
  

  Perform quality assurance visits with caregivers and clients to maintain Senior Helpers standards.

  
  


• 
  

  Assist with client care support, including ADLs, updating care plans, and promptly reporting condition changes.

  
  


• 
  

  Build positive relationships with caregivers, clients, and families.

  
  


• 
  

  Collaborate with the office team to address staffing needs, support scheduling, and contribute to training programs.

  
  


• 
  

  Maintain accurate documentation for visits, care plans, and reports.

  
  


• 
  

  Partner with the Scheduling Coordinator to resolve coverage gaps.

  
  


• 
  

  Prepare training materials, participate in staff meetings, and provide feedback to improve care and training programs.

  
  

Why You’ll Love Working With Us:

• 
  

  Mileage Reimbursement & Travel Time Pay 

  
  


• 
  

  Health Insurance & Vision Benefits 

  
  


• 
  

  Paid Training & Professional Development 

  
  


• 
  

  Supportive Team Environment 

  
  


• 
  

  401(k) Retirement Plan + Employer Match 

  
  


• 
  Rewards Program 


• 
  

  Make a Difference Every Day 

  
  

What We’re Looking For:

• 
  

  Experience: Previous caregiving experience required; CNA certification preferred

  
  


• 
  

  Skills: Strong leadership, communication, organizational, and problem-solving abilities

  
  


• 
  

  Availability: Open schedule Monday–Friday (7:00am–11:00pm) plus every other weekend on-call rotation

  
  


• 
  

  Requirements:

  
  
  
  
  • 
    

    Valid driver’s license & reliable transportation

    
    
  
  
  • 
    

    Clean driving record 

    
    
  
  
  • 
    

    Ability to pass a background check

    
    
  
  
  • 
    

    Excellent organizational skills and attention to detail