Care Team Assistant

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy San Jacinto - 4301 Garth Rd #400, Baytown, TX 77521

Care Team Assistant - Job Overview

Schedule: 8:30AM-5:30PM

At Legacy Community Health, we're revolutionizing the way healthcare is delivered through cutting-edge communication and care coordination. As a Care Team Assistant, you will be at the forefront of this transformation, serving as the nexus of innovation between patients, care teams, and community resources.

• Leverage state-of-the-art technology to provide critical support in a dynamic clinical environment.
• Be a driving force in patient-centered care delivery, ensuring seamless integration of services.
• Join a mission-focused team committed to compassionate, evidence-based care.
• Capitalize on growth opportunities, including loan repayment programs, to advance your career in healthcare.

Key Responsibilities

• Revolutionize patient communication by addressing calls via protocol-based triage and ensuring timely follow-up.
• Pioneer pre-visit planning processes to optimize the availability of critical patient information.
• Facilitate game-changing care coordination by managing care transitions and supporting access to ancillary services.
• Innovate medication management by assisting with medication refills and prior authorizations.
• Transform referral processes by collaborating with referral coordination staff to ensure complete and efficient documentation.
• Champion a culture of respect, teamwork, and safety across all interactions with patients, families, and team members.
• Continuously improve safety and operational standards by adhering to Legacy Community Health's protocols and training.

Minimum Qualifications

• High-school level education or equivalent; Medical Assistant Certification or equivalent is pivotal.
• At least 2 years of experience in a dynamic ambulatory clinical setting preferred.
• Fluency in Spanish is a significant advantage, contingent on service location.
• Demonstrated mastery of electronic health record systems (EHRS) is essential.
• Possess game-changing communication and customer service skills.
• Proven ability to thrive in a high-paced, multi-tasking environment with exceptional organizational skills.
• Strong typing and computer literacy to support data-driven decision-making.
• Adept at managing confidential and sensitive information with the utmost discretion.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.