Care Team Lead

Great companies need great leaders. The Care Team Lead plays a key role in maintaining high standards of care, ensuring caregiver and client satisfaction, and supporting the overall operations of the home healthcare agency. This position combines direct care duties with leadership responsibilities, including quality assurance and caregiver support.

Primary Responsibilities

Client & Caregiver Support 

• Perform all duties expected of a Home Health Aide/Caregiver when providing direct care. 

• Introduce clients and caregivers at the start of care to promote a smooth, confident transition. 

• Conduct scheduled check-ins with caregivers and clients to assess care quality and caregiver satisfaction. 

• Monitor and support the implementation of care plans; adjust support as client needs evolve. 

• Provide real-time feedback, coaching, and on-the-spot training to caregivers as needed during client visits. 

• Maintain an active understanding of each caregiver’s strengths, availability, and current assignments. 

• Assist in managing caregiver schedules, including shift confirmations, clock-ins/outs, and last-minute coverage. 

• Cover open shifts as needed or directed by management and scheduling departments. 

• Provide input for caregiver performance evaluations and development. 

• Recognize and celebrate caregiver contributions, birthdays, and positive client feedback. 

Quality Assurance & Oversight 

• Conduct in-home visits to ensure compliance with care standards and company protocols. 

• Identify and report issues, concerns, or deviations from care plans to management. 

• Ensure all caregivers follow appropriate procedures, especially regarding specialized care (e.g., dementia support, mobility assistance). 

• Perform other duties assigned by management. 

Qualifications 

• High school diploma or equivalent; college coursework or certifications in healthcare- such as CNA or HHA preferred. 

• Minimum 2 years of experience in home healthcare, with prior experience in a caregiver or supervisory role. 

• Familiarity with dementia care, medical terminology, and basic medical equipment. 

• Strong organizational and multitasking abilities. 

• Professional, calm demeanor in high-pressure or emergency situations. 

• Effective written and verbal communication skills. 

• Computer proficiency: scheduling software, Microsoft Office, digital filing systems, texting, and mobile apps. 


• Reliable transportation and willingness to travel in Dakota County, Scott County, and southern Washington County.

 Job Benefits:

• 401(k) matching


• Health Insurance


• Dental Insurance


• Vision Insurance


• Paid Time Off

Why Join Us?

• Great Place to Work® Certified


• 
  Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.


• 
  Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Burnsville and South Metro:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.