Care Team Member

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. 

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards 


• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace


• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations


• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management 

Why Building Something New Matters 

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. 

Our Culture: How We Show Up Every Day

Our values guide every interaction—with each other, with our patients, and with our communities.
❤️ We Lead with Heart 
 We Look for the Good 
 We Strengthen Each Other 
 We Strive for Excellence 
 We Break New Ground

Care Team Members at SOL...

• Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.


• Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.


• Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.


• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.


• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.


• Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.


• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.


• Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.


• Meet productivity goals and perform additional duties as assigned.

Job Requirements & Skills

• Able to effectively manage difficult situations and de-escalate issues that arise.


• Ability to interact and work professionally and effectively with a diverse population.


• Highly organized and able to juggle many tasks at once.


• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.


• Experience with EMR/EHR systems, specifically Athena, preferred. 


• Ability to interpret, adapt and apply guidelines and procedures.


• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able effectively communicate over the phone, computer, and face to face.


• Must be able to lift up to 15 pounds at times. 


• This is a Full Time, in-person role based out of our Ballston location.