Position: Care Team Supervisor
Location: Westford, MA and willingness to travel around Middlesex County, MA area as needed
Pay range: $23 - $26/hr dependent on experience and qualifications
Are you an experienced Certified Nursing Assistant (CNA) OR Certified Home Health Aide (HHA) looking for an opportunity to advance your career? Are you someone who thrives on developing others, solving problems, and ensuring high-quality care?
Senior Helpers of Westford is growing, and we are seeking a Care Team Supervisor to support, coach, and retain our caregiver workforce while ensuring exceptional service delivery to our clients.
At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in accountability, teamwork, and compassion. If you are passionate about home care and ready to step into a leadership role where you can truly make an impact, we want to hear from you.
Schedule: 40 hrs/week Monday to Friday 9am to 5pm OR 8am to 4pm
What You’ll Do:
Lead & Develop Caregivers
Conduct quality assurance visits in client homes
Coach, mentor, and provide performance feedback
Support training, skills refreshers, and competency checks
Ensure policies, care plans, and documentation standards are upheld
Support Operations & Coverage
Review visit notes, clock-ins/outs, and daily logs
Address call-outs, attendance concerns, and assignment refusals
Collaborate closely with Scheduling team to maintain proper coverage of client's shifts
Step in for short-term shift coverage when necessary
Strengthen Engagement & Retention
Hiring & Onboarding
Assist in interviewing and selecting caregiver candidates
Ensure proper onboarding, orientation, and training completion
Client & Caregiver Support
Why Join Senior Helpers of Westford?
- Collaborative, supportive office team
- 401k
- Leadership role with real impact on caregiver success & client satisfaction
- 80 hrs of paid vacation time
- 40 hrs of paid sick time
Opportunity to help shape culture and retention initiatives
- Employee Discount Program
Work for a nationally recognized Great Place to Work®
- Employee Assistance Program
Professional growth within a stable and growing organization
- Appreciation Events
Meaningful work that improves lives every day
What you need:
CNA or HHA with 5+ years of experience
2+ years experience supervising or managing employees (home care or healthcare preferred)
Strong conflict resolution and coaching skills
Highly organized and adaptable in a fast-paced environment
Comfortable conducting in-home visits throughout our territory
Proficient in Microsoft Office and able to learn new systems quickly
Excellent written and verbal communication skills
Valid driver’s license and reliable vehicle
Comfortable working in homes with pets and/or smoking environments
Maintain confidentiality of client and employee information
Uphold the Senior Helpers mission, values, and brand standards
Some after hours and weekend support is required
Senior Helpers provides non-medical, in-home senior care services designed to help older adults age safely and independently at home. Our team is committed to setting a higher standard of care and supporting families throughout their caregiving journey.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
Salary :
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