Care Team/Client Services Manager

The Care Team/Client Services Manager is based on-site in the Plymouth, WI office and is responsible for overseeing and developing all client services and caregiver operations within the franchise territory. This role is accountable for meeting client retention goals, increasing service hours with existing clients, and leading caregiver recruitment, hiring, recognition, and disciplinary efforts. 

Location: Ideal candidate will reside in Sheboygan County, WI.

Job Responsibilities

• Maintain regular communication with new clients, including caregiver introductions, first-day service calls, and an in-home visit within 30 days of service.


• Ensure clients and their families remain satisfied with Senior Helpers services by addressing concerns and working collaboratively with staff and families to find solutions.


• Provide overall leadership and management of caregivers through performance improvement, professional development, and training program implementation.


• Conduct quality assurance visits with caregivers to ensure care plans are followed, policies and procedures are met, and brand standards are upheld.


• Spend 2–3 days per week in the field visiting clients to assess service quality, update care plans, and manage client visits in hospitals or rehabilitation facilities.


• Develop and manage caregiver recognition and morale programs, such as Caregiver of the Month and performance and training achievements.


• Review daily activity logs and time sheets to confirm adherence to care plans and identify any lost hours.


• Coordinate communication of all new hires, terminations, and inactive employees with the Scheduling Manager for system entry.


• Manage caregiver call-outs, late arrivals, early departures, and assignment refusals, ensuring appropriate documentation and follow-up.


• Participate in new caregiver orientations.


• Manage caregiver training and certification programs.


• Partner with the Scheduling Manager to ensure optimal shift coverage, matching and placement of caregivers with clients

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant work experience.


• Minimum of 2 years of experience leading, developing, and training direct reports.


• At least 1 year of experience managing client relationships.


• Experience implementing training programs, preferably in a healthcare-related environment.


• Strong organizational skills with excellent attention to detail and the ability to manage competing priorities.


• Creative, innovative problem solver.


• Proficiency in Microsoft Office (Word, Excel, Outlook).


• Excellent verbal and written communication skills.


• Ability to travel to client homes throughout the assigned territory.


• Reliable vehicle and willingness to travel up to 50% of the time.

Compensation & Benefits:

• $48,000 -  $52,000/year based on work experience


• 401K with company match after 1 year 


• Healthcare Insurance


• Employee assistance program


• Paid Time Off


• Paid Holidays 

Join our team and help us empower seniors to live with dignity and independence in their own homes! Training on industry-specific knowledge will be provided for you to ensure great success.

Since 2002, Senior Helpers® is the nation's premier provider of in-home senior care, with lover 300 locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities.

Senior Helpers is proud to be the first national in-home care provider to receive certification as a Great Place to Work. Our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

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