Care4Kids Eligibility Service Specialist

Care4Kids Eligibility Service Specialist

Location: Rocky Hill, CT (Hybrid after training) | Schedule:  Monday through Friday, 8:00 a.m.–4:30 p.m. (30-minute lunch break) | Pay: $22.13/hour

Be the Connection That Helps Families Find Stability—Step into a Role Where One Call Can Change a Life. 

Why You'll Love This Role

Competitive Pay—$22.13/hour plus great benefits. 

Hybrid Schedule—After training, enjoy flexibility with 4 remote days and 1 in-office day.

Mission-Driven Work—support families by helping determine eligibility for the Care4Kids program.  

What You’ll Do

• Determine initial and ongoing eligibility for the Care4Kids program
• Manage a caseload and review applications and re-determinations
• Calculate benefit awards and ensure compliance with state and federal guidelines
• Provide excellent customer service while responding to inquiries and maintaining accurate case documentation

A Day in the Life

Every day is different—but always meaningful.

• Review eligibility applications and calculate benefit awards
• Verify client information and keep case records accurate and up to date
• Answer phone inquiries and explain program policies clearly
• Manage multiple priorities while meeting productivity goals
• Balance accuracy, compassion, and problem-solving in a fast-paced environment

We've Got You Covered 

We’ve got your back—every step of the way.

• Paid, comprehensive training
• Ongoing coaching, supervision, and team collaboration
• Clear workflows and protocols to help you succeed
• A supportive culture centered on accuracy, teamwork, and service

Schedule & Environment 

• Monday through Friday, 8:00 a.m.–4:30 p.m. (30-minute lunch break)
• Full-time position
• Hybrid schedule after training  (4 days remote, 1 day in office) 
• Training: Monday–Friday, 8:00 AM–4:30 PM 

 Perks & Benefits

• $22.13 per hour base pay.
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages). 
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year—you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, inclusive, mission-driven workplace

Who This Role Is Great For

• Detail-oriented professionals who enjoy eligibility work and problem-solving 
• Customer service team players who can manage caseloads in a fast-paced environment 
• Individuals who value accuracy, confidentiality, and helping families succeed

Minimum Qualification 

• Bachelor’s degree + 1 year eligibility/customer service experience (preferred),
  or an Associate’s degree and 3 years experience,
  or High School Diploma/GED + 5 years customer service/eligibility experience
   
• Strong organizational, communication, and problem-solving skills
   
• Ability to work with multiple systems and follow strict guidelines
   
• Bilingual English/Spanish preferred

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.