Career Pathways Navigator

Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

Job Purpose

The Career Pathways Navigator (CPN) will work with the Manager of Comprehensive Case Management and Employment Program (CCMEP) and provider staff from LAUNCH collaborative to staff the One Stop and provide a welcoming environment for 16 – 24 year olds out-of-school youth (OSY) who visit in search of career support. The CPN will register youth in Y.O.U.’s database, conduct LAUNCH Orientations, CCMEP Eligibility appointments, and Career Pathway Navigation workshops to help OSY participants identify career aspirations, and the best LAUNCH training provider that will help them achieve their goals. The CPN will document these decisions in Salesforce and in the State of Ohio’s system of record, ARIES. While primarily based at the LAUNCH One Stop, the CPN will also work collaboratively with Greater Cleveland Works and LAUNCH partners to attend specified outreach events and with internal Y.O.U. programs to help transition program participants from In-School Youth (ISY) programming into LAUNCH programming.

Responsibilities

• Welcome OSY participants to the One Stop and coordinate service delivery with LAUNCH program partners.
• Build and maintain positive development relationships with young adults interested in and participating in LAUNCH programming.
• Conduct and/or update LAUNCH Orientations for participants at the One Stop and in the Community.
• Determine Eligibility for TANF/WIOA according to CCMEP standards.
• Utilize Y.O.U.’s database system, currently Salesforce, and the State’s system of record, currently ARIES, to document all necessary interactions with participants.
• Upload all Eligibility documents no later than 5 days after intake appointment
• Reach out to and follow up with potential participants who have expressed interest in OneStop services.
• Host outreach and recruitment events as needed.
• Meet with young adults (ages 16-24) to determine personal goals, career aspirations, barriers, and other information.
• Conduct Career Pathway Navigation workshops with OSY participants to help guide them towards their career goals and the best possible LAUNCH partner referral.
• Communicate with OSY participants’ RSS about necessary supportive services, coaching, and barrier remediation to ensure young adults have access to resources to help resolve barriers to achieve success.
• Document all conversations (including, but not limited to emails, interviews, meetings, phone calls, text messages, and video conferences) with clients in Y.O.U.’s data management systems.
• Build and maintain positive working relationships with LAUNCH partner organizations so you can make referrals and connections as needed for OSY Participants.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.
• Company paid life insurance, AD&D, Short-Term Disability, Parental Leave, Employee Assistance Program and Long-Term Disability
• 401K Retirement Plan with generous employer contribution
• Generous paid time off package including 19 paid holidays
• Professional Development Assistance

Education

• Bachelor’s Degree in Social Work, Psychology, Education, or other related field from an accredited college or university preferred or 4 years of work experience as detailed below can be substituted in lieu of a bachelor’s degree. High School Diploma required.

Requirements

• 1-2 years of experience in human services, networking, social work, case management, education in a school setting, or related field.
• 1-2 years of experience working with at-risk youth and/or young adults as a coach, mentor, teacher, counselor, or other related position.
• Familiar with Cleveland’s network of social service providers
• Must have valid transportation to/from Y.O.U. offices, partner organizations, and other community-based locations to meet with clients.
• Must pass a background BCI/FBI check as a condition of employment.

Knowledge, Skills, and Abilities:

• Belief and commitment to Y.O.U.’s mission, vision, and values
• Knowledge of FLSA, Federal tax, and Ohio tax requirement
• Demonstrated knowledge of general office etiquette and processes
• Excellent interpersonal, verbal, and written communication skills with employees at all levels of the organization
• Advanced experience with Microsoft Office, especially Excel
• Solution-oriented, adaptable, and flexible
• Must be willing to work in, as well as adapt to, an ever-changing work environment
• Must demonstrate high level of reliability and be able to prioritize multiple tasks
• Strong coordination and organizational skills
• Ability to handle multiple tasks and initiatives at once
• Ability to work independently and as part of a team under minimal supervision
• Analyze and implement management policies or operating practices
• Ability to carry out major assignments relating to our business operations
• May need to deviate from established policies and procedures without prior approval
• Ability to investigate and resolve matters of significance on behalf of management

Work Environment

• This position is primarily based in an office setting. The work pace for this position is frequently fast paced where work is required for up to 2 hours at a time.
• This position requires such physical abilities as sitting for computer and phone work for long periods of time, lifting up to 25 lbs. periodically and carrying office supplies, standing, and walking throughout the office buildings. The majority of work is done in a controlled office environment. The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, heights, or other hazards. All remain the same for any additional requirements for training.

All applicants are considered without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, parental status, veteran status, military service, family medical history, genetic information, or any other characteristic protected by applicable federal, state, or local law.