Career Services Associate

American Institute, founded in 1924 as the Hartford Secretarial School, provides hands-on training for careers in the world of business, legal, allied healthcare, diagnostic medical sonography, and information technology. Recognizing our single, well-defined teaching mission: reflecting job market demands with flexibility in identifying and incorporating new programs to give our graduates an edge in today’s competitive job market.

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)


• FSA/HSA (Depending on Medical Plan chosen)


• Basic Life Insurance (UMA paid)


• Additional Voluntary Life Insurance (Team Member paid)


• Employee Assistance Program – EAP (UMA paid)


• Long Term Disability (UMA paid)


• Short Term Disability (Team Member paid)


• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)


• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off


• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)


• Pet Insurance


• Identity Theft Protection

Purpose of the Position:

The Career Services Associate will be to support graduate employment outcomes by maintaining accurate employment data, assisting graduates in achieving career goals, and coordinating placement efforts for designated cohorts. This position serves as a key liaison between graduates, Career Services teams, and leadership, ensuring timely reporting, compliance with regulatory standards, and delivery of best practices in job search and professional development.

Essential Duties and Responsibilities:

• Performs outreach to and captures current graduate student employment data through phone or email contact to include reverification of employment and annual income from a specific graduate cohort.


• Prepares and maintains accurate reports for Executive Leadership relating to specific graduate cohort employment for review and analysis.


• Works with a specific graduate cohort to assist in achieving or improving employment goals, including providing resume and interviewing best practices.


• Coordinates employment placement for designated cohort, if applicable.


• Communicates with Career Services teams located in various onsite campuses.


• Performs other duties as assigned.

Required Skills/Experience:

• Associate degree or equivalent combination of education and work experience.


• Ability to work independently in a dynamic, energetic, and results-driven call center environment.


• Exceptional communication, presentation, and interpersonal skills with the ability to establish rapport with a diverse customer base.


• Committed to the Values of the organization.


• Strong organizational skills


• Ability to professionally communicate fluently in verbal and written English.


• Supportive of a diverse and inclusive work environment


• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Experience in employment staffing, career services, out-placement services, or sales in a business/corporate setting.


• Prior career placement background


• Prior experience in sales, staffing or a call-center environment.


• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams

Compliance:

• Demonstrate knowledge of and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and, and internal policies and procedures.


• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands

• This is a full-time position, on-site.


• Flexibility to work evenings and weekends, as needed.

OUR CORE VALUES

Caring
We believe every student has the potential to be successful in a rewarding career, with the right support. We partner with you from your first day of classes through your search for a job after graduation.

Respect
We view everyone who enters American Institute as a productive adult who deserves respect and the opportunity to excel. Our staff and instructors are dedicated to helping you achieve your goals and realize your potential.

Service
American Institute is committed to the professional and academic success of each student by actively seeking opportunities to provide service both within the campus as well as within the surrounding community.

Integrity
We look forward, not backward. No matter where you come from or what obstacles you’ve faced in the past, we believe your future is yours to create.

Accountability
When you commit to us, we commit to you. When you walk into American Institute, we focus on helping you continue to move forward, so you can create the life you want to live.

Innovation
We know that the sooner you have the knowledge and skills you need to begin your career, the sooner you can become successful. American Institute offers focused, practical training that gets you out of the classroom and on your way faster than you thought possible.