Career Services Supervisor (816131)

The Career Services Supervisor is a decisive, hands-on leader who oversees the Career Advisors delivering WIOA-funded services to adults and dislocated workers. This role ensures the quality and consistency of career services, supports staff development, and maintains a strong focus on participant outcomes and compliance. The Supervisor plays a key role in balancing people-centered service with performance goals, program integrity, and process efficiency.

As a self-starter and true team leader, the Career Services Supervisor models accountability, initiative, and service excellence. The ideal candidate is experienced in workforce development, understands WIOA expectations, and has the ability to guide staff through change while upholding high standards. Bilingual candidates are encouraged to apply.

• Supervise and support Career Advisors in delivering high-quality WIOA services, including eligibility, assessment, career counseling, training coordination, and job placement.

• Provide leadership and coaching to ensure staff effectively engage job seekers, conduct barrier assessments, develop meaningful IEPs, and support credential and employment outcomes.

• Oversee daily operations of career services delivery and ensure compliance with WIOA regulations, program policies, and performance benchmarks.

• Monitor caseloads, review case files, ensure proper documentation, and timely follow-up.

• Provide feedback and corrective guidance to staff to promote continuous improvement in service delivery and file accuracy.

• Manage and track training and supportive service expenditures, ensuring proper documentation, timely invoicing, and de-obligation of unused funds when appropriate.

• Support staff in interpreting labor market data and aligning participants with in-demand, well-paying career paths.

• Participate in leadership meetings, contribute to service delivery strategy, and report on team performance, trends, and challenges.

• Assist with onboarding and training of new staff, and foster a collaborative, accountable, and performance-driven team culture.

• Serve as a point of contact for resolving escalated participant concerns and case-related issues.

• May maintain a limited caseload or provide temporary direct service support as needed to meet operational demands.

• Other duties as assigned

Qualifications:

• Supervise and support Career Advisors in delivering high-quality WIOA services, including eligibility, assessment, career counseling, training coordination, and job placement.

• Provide leadership and coaching to ensure staff effectively engage job seekers, conduct barrier assessments, develop meaningful IEPs, and support credential and employment outcomes.

• Oversee daily operations of career services delivery and ensure compliance with WIOA regulations, program policies, and performance benchmarks.

• Monitor caseloads, review case files, ensure proper documentation, and timely follow-up.

• Provide feedback and corrective guidance to staff to promote continuous improvement in service delivery and file accuracy.

• Manage and track training and supportive service expenditures, ensuring proper documentation, timely invoicing, and de-obligation of unused funds when appropriate.

• Support staff in interpreting labor market data and aligning participants with in-demand, well-paying career paths.

• Participate in leadership meetings, contribute to service delivery strategy, and report on team performance, trends, and challenges.

• Assist with onboarding and training of new staff, and foster a collaborative, accountable, and performance-driven team culture.

• Serve as a point of contact for resolving escalated participant concerns and case-related issues.

• May maintain a limited caseload or provide temporary direct service support as needed to meet operational demands.

• Driver's license in good standing with valid automobile insurance.

Core Competencies:

• Leadership: Inspires and holds team accountable; leads by example.

• Quality Mindset: Strong focus on compliance, accuracy, and service excellence.

• Initiative: Self-motivated, takes ownership of team performance and service outcomes.

• Coaching & Development: Builds capacity and confidence in others.

• Analytical Thinking: Uses data and insight to improve systems and results.

• Customer Focus: Committed to participant success and respectful service delivery.

• Bilingual Communication (Optional): Ability to connect with diverse clients in multiple languages is a plus.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.