Caregiver Advocate (Bilingual: Spanish)

About the Company:

Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness.

At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Job Title: Caregiver Advocate

Job Description: The Caregiver Advocate is responsible for the day-to-day assistance to all of our Caregivers by being the point of contact for visitors to the office. They serve as a liaison between the agency and the Caregivers, communicating the Caregivers' needs and requests, ensuring that they are represented and supported.

Job Responsibilities:

• Greet and welcome Caregivers to the office


• Answer incoming phone calls and direct parties to the appropriate department


• Assist Caregivers with questions related to payroll, PTO, cases, etc.


• Collect and upload documents into our electronic system


• Maintain personnel records and ensure accurate data entry in appropriate systems
  


• Assist with HHAeXchange app and IVV/EVR training


• Support caregiver applications and training classes as needed


• Conduct thorough caregiver interviews to ensure candidates meet True Care standards


• Guide caregivers in submitting required paperwork and medical documentation, both in-person and via phone


• Assist with translating for applicants and help with the digital applications for those
  who need it
  


• Review all medical and I-9 paperwork submitted is acceptable
  


• Assist with scheduling medical appointments for those who are authorized and in
  need of tests to be performed to complete their paperwork
  


• Upload all required documentation and maintain detailed notes in the network drive, Acuity, HubSpot, and HHAeXchange


• Audit all completed application profiles prior to orientation for compliance accuracy
  


• Conduct reference verification calls as needed


• Assist with scheduling orientation and in-service as needed
  


• Maintain HIPAA compliance and regulations
  
  
  
  • Maintain accurate onboarding records in Hubspot and paper files.
  
  
  • Ensure all onboarding forms and required documentation are completed, signed, and stored in compliance with company policies and regulatory requirements.
    
  
  
  
  

Job Requirements:

• Fluency in Spanish is required


• HS graduate/ GED equivalent


• Experience in HHAeXchange is a plus


• Prior experience in HR preferred/knowledge of DOH and DOL HHA employment requirements a plus


• Excellent communication and interpersonal skills 


• Accuracy and attention to detail, outgoing, positive personality, team player

Benefits:

• Health, dental, and vision insurance


• 401(k) with company match


• PTO and paid holidays


• Professional development opportunities


• Mission-driven work in an innovative healthcare space