Job Description
Are you passionate about people, recruiting, and creating a positive work culture? Freedom Home Care is looking for a dynamic and dedicated Caregiver Experience Manager to lead caregiver recruitment, onboarding, and engagement across our growing organization.
In this key leadership role, you’ll manage a diverse team of caregiving professionals, oversee the full recruitment lifecycle, and champion initiatives that enhance caregiver satisfaction and retention. This is an exciting opportunity to combine HR, marketing, and healthcare knowledge in a mission-driven environment.
Key Responsibilities
Talent Acquisition & Onboarding
- Achieve staffing objectives by recruiting, interviewing, and evaluating candidates
- Attract applicants through job boards, career fairs, campus outreach, and partnerships with local agencies
- Manage employer portals including CareerPlug, Handshake, and Indeed
- Conduct interviews, verify references, and determine applicant qualifications
- Lead bi-weekly caregiver orientation sessions, including collaboration with nursing staff for hands-on training
- Continuously improve the onboarding experience based on feedback and compliance requirements
- Ensure all pre-employment requirements are met and onboarding documentation is complete
Caregiver Engagement & Retention
- Serve as the primary point of contact for approximately 80 caregiving professionals
- Arrange 1:1 mentorship for new caregivers and facilitate a smooth transition into the team
- Plan and execute caregiver appreciation events (e.g., employee picnics, “coffee & chat” meetups)
- Monitor employee satisfaction and work with leadership to address concerns and promote retention
Training & Compliance
- Oversee monthly staff training in collaboration with nursing staff and external providers
- Ensure caregivers complete state-mandated training via Home Care Pulse and other platforms
- Maintain training records and certifications in compliance with MN home care regulations
Administrative & Support Functions
- Accurately enter and maintain caregiver data in the scheduling software
- Collaborate with the Client Care Manager, Executive Director, and Owner on strategic planning
- Participate in the on-call/after-hours rotation
- Support general office tasks such as phone calls, mail handling, and team coordination
- Contribute to process improvements and explore areas of personal interest within the organization
Qualifications
- Associate’s or Bachelor’s Degree in Human Resources, Business, Marketing, or a related field
- Experience in talent acquisition, interviewing, and onboarding
- Strong communication skills and professional demeanor
- Proficiency in Microsoft Office and ability to learn new systems (AxisCare experience is a plus)
- Understanding of healthcare regulations and HR best practices
- Ability to plan, prioritize, and meet deadlines in a dynamic work environment
- Flexible, adaptable, and resilient with changing schedules
- Previous experience in home care or healthcare setting is highly valued
Personal Attributes
People-Oriented: Approachable, positive, and great at building relationships
Organized: Able to manage many moving parts with clarity and accuracy
Creative: Brings energy and ideas to caregiver appreciation and recruitment efforts
Team Player: Works collaboratively with a cross-functional leadership team
Mission-Driven: Passionate about improving caregiver experiences and client outcomes
Compensation and Benefits
- Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Retirement Plan: SIMPLE IRA with 3% company match
- Competitive salary based on experience
- Mileage reimbursement for travel as needed
- Ongoing mentorship and professional development
- Growth opportunities due to market expansion into Owatonna and the Twin Cities
Join Our Team!
This is more than just a job—it’s a chance to lead with purpose, impact lives, and grow within a respected home care organization. If you're a motivated, people-focused professional looking to make a difference, we invite you to apply today.
Apply now and help shape the future of caregiving at Freedom Home Care!
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
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