Caregiver Success & Retention Manager

Position Summary

The Caregiver Success & Retention Manager is responsible for developing and implementing strategies that enhance caregiver engagement, satisfaction, performance, and long-term retention. This role serves as a key liaison between caregivers, management, and operational teams to foster a supportive work environment while ensuring alignment with company policies, care standards, and regulatory requirements.

Essential Duties and Responsibilities

Caregiver Engagement & Support

• Serve as the primary point of contact for caregiver concerns, feedback, and support needs

• Conduct regular check-ins to assess caregiver satisfaction, performance, and well-being

• Address concerns promptly and professionally while maintaining confidentiality

• Advocate for caregivers in alignment with organizational policies and operational goals

Retention & Workforce Development

• Develop and implement caregiver retention and engagement initiatives

• Coordinate caregiver recognition, appreciation, and incentive programs

• Monitor turnover trends and recommend data-driven improvements

• Promote a positive, respectful, and inclusive workplace culture

Onboarding & Performance Support

• Support onboarding and orientation processes for new caregivers

• Conduct early-stage follow-ups to ensure successful integration

• Monitor caregiver performance and professionalism

• Assist with corrective action plans in collaboration with leadership

Compliance & Documentation

• Ensure caregivers maintain required certifications, training, and documentation

• Support compliance with state, federal, and agency regulations

• Assist leadership with audits, surveys, and compliance reviews

Collaboration & Communication

• Collaborate with scheduling, nursing, and administrative teams

• Communicate caregiver strengths, availability, and concerns effectively

• Assist in resolving caregiver-client issues to ensure continuity of care

Qualifications

Required Qualifications

• High school diploma or equivalent

• Minimum of two (2) years of experience in healthcare, home health, human resources, or employee relations

• Strong interpersonal, organizational, and communication skills

• Ability to manage sensitive situations with professionalism and discretion

Preferred Qualifications

• Associates or Bachelors degree in Human Resources, Healthcare Administration, or a related field

• Experience working with CNAs, HHAs, or home health caregivers

• Knowledge of home health regulations and workforce best practices

• Bilingual proficiency is a plus

Core Competencies

• Employee engagement and relationship management

• Conflict resolution and problem-solving

• Time management and attention to detail

• Confidentiality and ethical judgment

• Professional and compassionate leadership

Benefits

• Competitive hourly compensation

• Health, dental, and vision insurance (where eligible)

• Paid time off (PTO), including vacation, sick, and personal time

• Paid holidays (where applicable)

• Flexible scheduling and work-life balance support

• Opportunities for professional development and career advancement

• Supportive, team-oriented, and mission-driven work environment

• Employee recognition and appreciation programs

Equal Opportunity Employer Statement

Passion Home Health Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.